Pizza Kitchen

Two days stay. Rooms have a nice view, amenities are numerous and prices as you may expect were near but not quite bay area pricing. Service staff were well informed and quick to respond. At departure time however, the Bell service fell on their face however. We called down, waited 45 minutes with no service, left the bags with our room door ajar and went downstairs. Went to the Bell desk and asked them about the service for our room. They responded with the name of the Bell person and that they should be down shortly. An hour goes by, I returned to the Bell desk and they then inform me that despite the fact that they had told me it should be right down they weren't allowed to actually touch the bags because no one was present. As if me standing at the desk didn't indicate that. Apparently the Bell person did not inform the person at the desk there had been an issue an hour and a half ago and proceeded on their way helping other people. This lapse in communication will cost at minimum 2 hours of my day and now they say there are so many people trying to check in and it may take awhile to get a bell person to me. Talk about spoiling and enjoyable trip. Although the manager at the Bell desk and the person at the security desk which is next door both are fully aware of this problem, nothing has been said done or offered to indicate that the hotel will be taking any responsibility for their oversight that caused the situation to occur.

I loved the hotel; very family-friendly; I wish we had stayed longer. The pool is very relaxing; kids enjoyed the Arcade and Bowling. The front desk staffs are also amicable. Food is also good, and it's very easy to reserve your table online. But housekeeping was lacking a little bit, requested fresh new linen, but It took almost 1 hour to deliver.

This has to be the best casino resort out here. I went to all of them and I loved this one. The max action arena was awesome especially the zero latency, there's nothing like it. Hyper bowling was a new experience for me and I enjoyed it. I even watched Viva le Cirque here and gambled a bit. I wasn't expecting to win but I did and the machines were paying out more then all the other casinos put together. Every employee I encountered was friendly and provided excellent service. I can't wait to go back.

We always have a good time at this hotel. It is a very nice hotel. The rooms are nice and clean. We usually get free rooms. Since my boyfriend and his family love gambling. The restaurants are pretty good. They have a good variety of places to eat at. Plus you can take your own drink while playing in the casino area. I recommend this place when visiting Reno.

I went for a convention and I gotta say, the resort does an amazing job hosting. The rooms were pretty and at con service was incredible. The issues came with check in and out The convention had a fixed room rate, but upon checkout our bill didn't match this rate and the phone operator who was allegedly a manager could not give us a solid answer on where the discrepancy came from. Because of this we barely could afford to pay the rooms. Could have been handled way better by the management team, needs work. Despite this, will definitely be going again when Biggest Little Fur Con rolls through again

This place is a very cool attraction. My experience there started at the driving range hitting golf balls. The driving range is a large pond with little island that have the holes on them. After that, my friends and I went to their in house bowling alley and played a few fun games while having beers and even a frozen alcoholic beverage at the end. Lastly we made our way to the casino area and had a little fun betting a small amount of money. You can have so much fun in this single establishment before even venturing into town!

Great place to be. The lively atmosphere is warm, inviting and clean. Plenty to do, I've never been board, and centrally located without the hassles that come with the downtown area. I always enjoy my stay here, the rooms are exceptional and views are spectacular. Delicious Food and drinks and the price is right.

I am FINALLY able to take a breather and post my gratitude for the excellent care & attention I received from Ms. Rose, in GSR Reservations. I was under a lot of stress moving from Reno in Winter, needing a few nights of comfort until movers arrived - exhausted and have difficulty walking. Ms. Rose saw to it that my room/tower were conveniently located; the room she recommended was lovely, clean & absolutely comfortable! She reviewed all the handicapped parking spaces with me AND the easiest access into the hotel for me. She was personable, proficient and professional in handling my reservation. I truly appreciate her attention to details that made my stay enjoyable. It's her customer service mindfulness that made ALL the difference in my experience. Thank you, Ms. Rose. Blessings to you! PW Thompson