Cook Out

If I could rate my customer experience tonight and overall satisfaction I don't even want to give it one star. The sad thing is that the workers didn't even bother making a customer connection with me. Close the drive-thru window. Super sad. But I let that go to get home after ordering a barbecue plate that as you can see is missing fries and hush puppies. To then have my daughter's plate that had two onion rings in it and is supposed to be a big cheddar style burger to have patties that are as then as a credit card and as burnt as a piece of charcoal. I'll never go back!!

I ordered a 2 hot dog tray and three burgers. I didn't get the hot dogs but I got everything else. My car almost overheated in that long line. This place need to tighten up. Most restaurants you could just go back and get it corrected. Not this place, you'll be waiting in line for at least another 45 minutes and it isn't worth the hassle.

I usually go to cook out because for the money you spend and the portions you get more satisfied and affordable instead of McDonald’s.. but that changed for me after today the worst cook out I’ve ever been to it’s convenient because it’s near my home and it’s nice to stop after work. But this was the worst experience I’ve had so far with fast food! Cashier worst attitude yelling for the manager. Forgot my side order of fries and when I asked her to put chili on one hot dog leave the second one plain she responded I put them both plain and looked at me like I was crazy. The manager David not accountable terrible customer service portions on food how gotten pretty ridiculous. As a side 3 chicken nuggets one looked like a cheese curb?! And mumbled to the cashier super unprofessional. I didn’t have time to argue after a 11 hour shift!! McDonald’s is better then this!! Doesn’t deserve a star

I normally enjoy Cook Out. This time, it was a new one, recently built, that I've never been to. For starters, I could barely hear the girl mumbling over the speaker to place my order. Sounded like she had a mouth full of rocks and peanut butter. Then, she cuts me off mid-order. I pull up to the window and ask if she heard the last part, at which point she rolls her eyes and gets an attitude. When we finally got our food, she throws her arm out with the bag and doesn't say a single word. Rude as she could be. Then, to top it off, the sides were barely even in the boxes. By that, I mean there were literally 7 pieces of okra and 5 cheese bites. Smh. My advice to this company would be to hire for quality over quantity of the employees from now on.

My Cajun fries were overly overly seasoned as if someone just dumped the entire bottle of Cajun seasoning on the plate, Hot Sauce was just dripping out of the foil of my BBQ sandwich. The sandwich was drenched and soggy. Bad bad bad. I understand working in fast food is hard at times, but not being professional at all times can cost a restaurant their reputation and more importantly your job.

Look out for the cookout they used to say. And I did just that Saturday night after returning home from a match my son had in rutherfordton North Carolina. And Let me say the food was delicious. Of course I hadn't eaten in so long that I was beginning to forget what food looked like. So I'm sure that contributed to My overall take on the place. But I must say that they were open late and there was so many cars in the Drive-Thru that it looked like the Stones were in town. Yet despite the fact that they were serving so many customers we still made it through in a timely fashion and had a bag full of food that was so reasonably priced I didn't need a cosigner. So yes by all means if you looking for a burger in your own that side of town Cook out is a good place to go.

They're fast! You feel rushed. My order was wrong and when I tried to call their number isn't correct. I called the other location in Spartanburg to get the correct number and the "manager" there was rude. He told me that nobody knows the number and that I couldn't speak to anyone else, then said "ok I'm hanging up now." My kids like Cookout so I go for them. They're one of the few places that are still cheap. The food is okay too, we love the cheese bites. Just check your order thoroughly before you leave!

I checked my order before pulling off and they were not pleasant about correcting the problem which is a first for me. First time my order was wrong at this store, and the first time the drive thru person was not smiling and happy to see me. Maybe she was just having a bad day and that's possible. But I got home and realized they forgot my son's vanilla shake so I'm going to email the manager when I finish this review so I can pick it up tomorrow.