Shogun Restaurant

This restaurant lacks logical systems for workforce, workflow, and customer service. The menu tagged pictures online aren't on the menu at the restaurant, and don't expect descriptions of what you're ordering on the menu. The staff is super friendly, helpful, and trying their best. Expect your car, clothes, house to smell of the good food and cooking oil! HuGE portions, fair pricing.

Had a 7PM reservation, we weren't seated until near 8PM waters and place settings in front of us, no greet... Sat there for another hour with only water, finally, after tracking someone down we were able to get a greeting and explanation of the situation. Apparently, they were over booked and short staffed. We watched another table sat after us get service before us, watched another table walk out... where was management? Staffed moved slow no sense of urgency, spite the situation. The only reason I am giving this 2 stars is because of the cook Travis, he was amazing and turn the night completely around. Food was amazing, but I will sadly never return. Owner/management need to address staffing issues. If you do not have enough employees to accommodate reservations make less reservations... cooks all seemed stressed and over worked.

Beautiful brand new location! Such kind and friendly staff :) Hard working, humble, owners! Delicious, authentic, hibachi meals. Excellent customer service. TRAVIS is an epic chef! Funny, friendly and talented at the hibachi tricks. Steak was cooked absolutely perfect! Definitely support this restaurant, it’s a great time!

Had a group of 7 for a birthday, even after telling the chef that was why we were there we didn’t get anything special (we did hear other tables and saw their table displays for birthdays which we did not get). Waited for over an hour before getting any drinks or our appetizers. Our chef was just out of training, he didn’t know the menu, didn’t bring the correct amount of sides (same amount of noodles and fried rice when 4 people were getting noodles and only 2 fried rice) we didn’t even get all the veggies, no cabbage in the noodles, only half of the onions (the other half was burnt) and no bean sprouts. I didn’t get my steamed white rice until after the chef was cleaning the grill up to leave. He also spilled the raw veggies on part of the table (over the grill). The chef did cook the meat well and it was tasty but not worth the $$$.

My kids and I have been going to Shogun for years. I have only been to the new valley location 3 time so far. The food is still fantastic however on my last visit a couple weeks ago we went for an earlier dinner at 5:00 the restaurant opens at 4:00. My issue this last time is for the lack of cleanliness in the bathrooms including completely out of toilet paper in one stall after only being open for an hour not to mention that the other two stalls weren't flushed and when I tried one I got the impression it was clogged. The bathroom sink area did not look clean as well. I let a staff member know about the toilet paper at the beginning of my visit and at the end I went to use the restroom again and nothing was taken care of including the same stall being out of toilet paper still. I also noticed that my napkin smelled like a wet clothe does when it's been sitting around for a couple of days. I rarely write reviews but this trip disappointed me and I just hope it gets addressed.