Taco Bell

My bag of Cinnamon Twists was only about half full. So I talked to the young man whose badge said he was the supervisor in food prep. He told me that was normal amount of Cinnamon Twists. I always buy them and there are always more and I said so. I was nice, not a Karen, but he just shrugged and walked away. I felt a bit insulted by that. I had ordered extra cheese on my cheese quesadilla, but it seemed like it was the normal amount, even less than that on half. On the way out I told the man who had taken my order about the Cinnamon Twists. He was very apologetic and grabbed another bag for me, and it was fuller. Yay! A supervisor who could not care less about a problem with an order has the wrong attitude. I wonder if managers or corporate read these reviews; they need to.

POOR CUSTOMER SERVICE! 🤬 I went today to order for my coworkers; decided, because it was a large order, to order inside instead of tying up the drive-thru. Some guy (manager maybe?) proceeded to complain about the order and stated "counter can wait, drive-thru is priority" "counter order can wait, I don't care" as I stood there. 35 minutes later, I get my order.

Updated: 5-18-22 Here is how their customer service handles problems. Ordering at the drive through: As I am ordering the young lady cross sells between every item interrupting the next request I am ordering. Annoying and not Her fault. I've grown tired of this push of over cross selling policy that is obviously a corporate demand. At this point I requested that she not interrupt and let me continue ordering all the while using please and thank you and unwittingly aware of the fact that I had used an explicative. Once at the window, the young man assisting the young lady handed drinks out the window with no carrier and 3 straws for 4 drinks and then said "you rounded up right?" Then slammed the window shut. I didn't realize until later that they had charged me to an even dollar amount for charity without asking permission. Not a big deal as it's going to a good cause, but still another concern - that is theft. As the last bag of food came out the window, I reminded him we needed another straw. While holing the straw as if it were a hostage and shaken at my face, proceeded to scold me for using a swear word. I replied back with some more colorful language and requested the manager. I thought better of it and did not want to prevent folks behind me to suffer waiting because of what was going on. I told the young man to have the manager meet me by the south door. Hindsight, I don't blame the manager for not coming to meet me so I called the store after waiting 10 minutes. Not only was there no apology, but at the end of an unproductive interaction with a manager and listening to insults the manager hung up on me. Needless to say, I will not patronize this place ever again. Morale of the story is that extra meat and cheese is more important than your satisfaction. They want money so badly - they'll just take it from you without asking.

Great place! Clean and well kept. Only 4 stars though. Minus one star for taking 4 of my favorite things off the menu including the double decker taco. Like seriously you took off a staple for us Taco Bell fans, how could you!!!!!! Should minus another star for making me figure out a new favorite. Pssshhhh...... Update - they made it all up to me lol Update - this place still rocks