Dunkin'

This was my first time at Dunkin’ Donuts. I have always liked the iced coffee in grocery stores and decided I’d like to try out the donuts. I went through the drive-through and with the customer service I received I wish I would’ve just pulled off. Very pushy and rude even though I voiced this was my first time ordering here. I won’t give the girls name but her poor customer service is why I will not be going back. At least to this location. Donuts were good and the coffee was OK.

Okay it’s now been so consistently bad, I’ve had to write a review. We’ve ordered through DoorDash a few times now and they never get our order right. Half of it is always missing and what we do get is shoved into bags so tightly they meld together. Three snack wraps should not be shoved together in one 3x3 bag. They skimp you as well. We just paid way too much for the food we received. They couldn’t care less. We’ve given them so many chances, but I think this is the last one. The bacon and drinks are great, but it’s not worth the gamble.

I go to this store once a month. The donuts are always perfect, but this last time I ordered a sandwich. The staff seemed preoccupied with talking and the man that made my sandwich jumped the gun when he heard me ordering it. He not only burnt the croissant and bacon, but it was NOT what I'd actually ordered. As soon as I was finished paying the man came over and aggressively put the bag in my hand. I couldn't understand how he'd made it so quickly. I later found out that he ASSumed I was ordering one thing and instead of waiting to actually check, he made what he thought he'd heard. He was so preoccupied with talking to his fellow young and beautiful coworkers. I asked if he made the correct food (I forget the name of the sandwich now). He was so unfriendly and just looked at me and said yes. Then quickly turned his head and kept speaking to his coworkers. I was driving back home to Joplin and I began eating the sandwich. It was completely awful and disgusting!!!!!!!!!! Im diabetic and I was starving so I had to force myself to eat it. I called and spoke to a Manager. She offered a replacement but I was already on the highway. So she offered me a free sandwich next time. It was just so burnt and undercooked and had the wrong ingredients. The sandwich was so disgusting that I was physically sick, including throwing up, for the rest of the evening!!!!!!!!! I usually don't have any problems there, but I've also never seen that particular guy working there either.

I go to this location multiple times a week, and after my experience today, I don’t think I’ll go back. I placed my order on the app to pick up in store. When I arrived, the door was locked, even though my order was sitting right there. I called and asked if I could just have my order handed to me. I would’ve went through the drive thru, but there was a ridiculous line and I would’ve been late. When I asked to cancel my order, the person on the phone was rude and said that they couldn’t help me. The people at this location need better customer service training. I have not once been welcomed when I came in, even though the employees had been just standing there and stared at me.

Worst customer service I have ever experienced. There was a girl working the drive thru w/pinkish purple hair that should not work with the public. Could not count change back then almost dropped the change because she was so irritated. Rudely directed us around the building to a spot to wait for drinks, after every car behind us was thru another girl came out and wouldn’t smile and was also carrying the same attitude. This was the worst experience I have ever seen. Save your money and go somewhere else.

I LOVE Dunkin’ and get coffee here multiple times a week. Today, I ordered a medium mocha frozen coffee through the mobile app and picked up in the drive through. I didn’t hit the add whipped cream button and asked if they could double check that there was not whipped cream on it. The girl on the speaker had a shockingly mean tone and the convo went like this: Dunkin’ employee: “Welllll there is since it DOESN’T say no whipped cream” Me: “No, there’s only an add button on the app so if you don’t hit that, it’s no whipped cream right?” Dunkin’ employee: “No” Me: “Okay, is there an easier way to do it then?” Dunkin’ employee: “There’s a button not to, I’ve SEEN people do it but maybe it’s hard to find, I don’t know. Don’t worry, we’re taking it off” Me: “Okay, thanks” A guy is at the pickup window smirking and unsmilingly goes, “Hiiii”, hands me the drink and says, “Take care” while narrowing his eyes at me. I exited the drive through and actually began crying because of how snarky they were, I felt like I was being bullied. I work in customer service and, let’s be honest, the customer is often wrong. So I checked the app upon arriving home and there’s is most definitely only an “add whipped cream” button not a “no whipped cream” button but regardless, no one should act like that especially toward a customer. I go to Dunkin’ all the time and they’re usually great in my experience so I’m so incredibly confused and honestly scared to go back to this location because of how I was treated.

This Dunkin’ is just sad! Every time I come here, the staff is either incredibly rude, or are extremely unfriendly and unwelcoming. This had always been a favorite restaurant of mine, but to be honest I despise coming to this specific location, because I know it’s going to affect my day for hours after going. Besides the staff and even managers being nasty my order is always messed up , and it generally seems like the staff doesn’t care at all. Reading the reviews I see I’m not the only one who thinks this . Not sure if the owner cares or not, but this place desperately needs some change !!! 2 thumbs way way down .