Chipotle Mexican Grill

Once again, I ordered on the app and used my points I had towards double meat. When I got home after picking up my order I found that not only did I not have double meat, I didn’t have ANY meat. I paid for steak, but in reality got only rice, lettuce, cheese, sour cream, and salsa. Support is useless, but I’m sure I’ll only get a refund on the meal and not my points returned. Though the money will be fine so I can just go to Qdoba instead. I am not entirely sure what happened, but this place has drastically decreased in food and employee quality. I used to work here roughly 6 years ago and boy it was much different. The place is dirty, the line is always a mess, the rude employees always shorting you on meat, and always taking their sweet, sweet time. I get working in this setting can be stressful and a lot, but it doesn’t excuse not providing customers with the things they ordered. If you can’t handle online orders, don’t accept them. Simple.

I ordered through the app, and when it was delivered I was missing an entree and had someone else's food too. Instead of offering to have the rest of my order available for me to pick up or delivered, I was given a free entree. Which means that if I want my food I have to pay for my extras again, and for taxes and delivery fees. And on top of that, I couldn't even call to talk to the manager about the issue. All I got was an automated system that said the crew couldn't answer calls. Not worth the money or the effort, and this will probably be the last time I order from Chipotle.

We have been a faithful Chipotle fan for decades! From California to Texas to Illinois but this location is the word below miserable. Several times over we've given it another chance but today is our last! Horrendous service & all our burritos had a tiny ladle grab of meat. When we asked her if that was right? She replied it will cost you extra? Normally for $10 you can barely wrap it up but today mine spun around 2x. But the kicker was the rudeness from both of the girls. Waving hands rolling eyes while the manager was training or hiring in the lobby. I hope you replace them both & train the new ones correctly. No exaggeration. Very disappointed!!!!!😔😔😔

Never again! Zero stars! Ordered on 3/15 online, go to the store with a note saying opening late. Waited plenty of time, did not appear anyone was inside. Called left a message. I have also put in twice online customer experience to have someone call to correct the fact, I am out money and never got any food. After 2 days, still no contact from anyone from chipotle……worst experience ever and they don’t seem to care to make it right. At this point, I just want a refund to support a better business.

5/22/2022 @1:56 Employees seemed angry as they never unlocked entrance door no matter how many customers attempted to enter. Some customers left, most figured out that they had to go in through exit door. If the door was broken post a sign instead of hoping to cut back on making a few more orders. This location also seems to be still in covid mode (no indoor dinning) though none of the servers were wearing mask. I won't be returning to this location. Chipotle is good but managers like this can kill the brand over night especially when it is the first and only location to be introduced to a city.

No stars! The last three times I’ve been here the front doors are locked in the middle of the day. When get in and try to order the staff acts like you’re bothering them. I went yesterday at 6:30 with my daughter and the tables were dirty half the chairs put up and the doors were locked again. It’s just laziness, no ice tea last two times I’ve been there and if I wanted to eat in my truck I’d go to a drive through! We turned around and left. The owner really needs to take a look at what goes on here on a daily basis. I love Chipotle but I won’t bother going back.

Don't order online and expect your order to be correct. Of the last four times we ordered - simple burritos! - it's been wrong three times. One time they even put meat instead of sofritas, and I'm a vegetarian! And it's not like they're easy to check without destroying them and making a huge mess. Go elsewhere for your burrito needs, this Chipotle is NOT well run by anyone's standards.