Jimmy John's

These guys and gals KILL IT every single time I go here! We order to-go here a lot and they are ALWAYS on it! We have never had one problem yet! The food is always ready. Even when we order last minute they have it ready to go! The orders are always correct. They just make it easy to order and grab your food and be happy about it every single time!

I usually do not leave reviews, because any person or business can have a bad day. However, in the last month, I’ve ordered delivery from the N Dirksen location 5 times, and 4 of these orders took over an hour to arrive. The 5th took 45 minutes. While I understand that understaffing is plaguing multiple industries, I would rather be told the store has closed ordering for a period of time than order food and not receive it for an hour, when the product is advertised as “freaky fast”. I will not order again, as the delivery cost has increased and the performance has been sub-par.

My wife and I placed a rather large order from the Dirckson Ave site. We have ordered from here before and have been hit or miss but this will be the last. We ordered 5 sandwiches and they got 5 sandwiches wrong. 1st, no vinaigrette, all 5 sandwiches had vinaigrette. 2 orders with bacon, no bacon but plenty of jalapeños that we didn't ask for on all 5 sandwiches. Sandwiches with double meat we didn't ask for and others that were missing double meat. Just way too many errors and considering I live in Rochester it would have been a long time ro go back. Guys, get your act together, we're going somewhere else. The mistakes are not worth the cost and definitely not worth $15 an hour.

Update. Jimmy john corporate contacted me and said they talked to store owner. Also store owner contacted me and said they had a talk with crew about bread. I went back 2 weeks later and bread was soft and good. Bread is always hard and not fresh. 2 times out of the last 3 the bread has been hard. Asked for fresh bread and they said all they had was hard.