Mcdonald's

After reading a few of the most recent reviews, I see I am NOT IN THE MINORITY when it comes to experiences with this franchise location! I was going to my local McDonald's in Chatham but a popup kept telling me they were having issues with their expresso - I even called to confirm. So I checked other locations and this one on way West Wabash said it had it, so I called to confirm. The person answering sounded annoyed I would even bother and after saying "Yes, they did", I decided to go out of my way there for breakfast that would include the Peppermint Mocha. No one at order station outside but had a difficult time conveying what I wanted with staff. And instead of asking for App code, was told to just pull up to first window. Realizing the order went through as a Latte, I corrected when I paid. More confusion. Paid in cash and not provided a receipt and the price seemed more than what it should have been. Went to pickup window and was given my biscuit and gravy, and, my coffee. Pulled ahead and parked only to discover there was NO PEPPERMINT FLAVOR, and, I felt that nearly two inches of no coffee (see picture) seemed a tad off. No "have a great day" or anything. Kind of had an attitude IMHO. Shook/stirred it up and no peppermint flavor. Repeated and same outcome. Backed up and drove to speaker ordering station. Was told that he had seen peppermint go I to the Coffee but would redo it and I was to continue on to second window. Got to window and was being told I was wrong but he had put two shots of flavor into this one and basically argued about it, and, seemed agitated that I was trying to give them back the first one that had no taste, other than bad... . Pulled back into parking area, used the knife from the biscuit and gravy to stir it up and caught the faint hint of peppermint. Had to add sweetener as to me at least, it tasted like c**p. At least thus one was only 1.25" of coffee, where as the other was missing nearly 2+" of coffee. No I drove in from Chatham to this location instead of ordering there and was not happy with quality, nor the service(s). And, believe I was overcharged ($4.86) even though I used a coupon. I can safely say, it will take some effort for me to ever return to this location as IT WAS TRULY A BAD EXPERIENCE ALL-AROUND. Very sad.

Since this place got new owners it’s gone downhill fast. The food is always cold or messy. The sweet tea is just pure sugar syrup. The staff is rude, slow, lazy, and I feel bad for saying it but unintelligent. I say this because I tried to use a code and the lady couldn’t figure out how to use it and when I told her she scans it off my phone she says she can’t because she typed it and couldn’t figure it out. She then proceeded to rudely show me the screen and say “ see lady I can’t get it figured out”. The owner and management really need to get involved cause they clearly aren’t.

Horrible customer service. This place has completely gone downhill from when it originally opened. The person who took my order at the cash register was rude, rude and rude. Plus, the last time I went there, they screwed up my order. Avoid this place. Most of the workers there are very low-class and unprofessional. When you walk in (if you do), you'll quickly see why.

I've eaten at McDonald's in three continents, and in Springfield, IL I found the worst one I've ever seen. The employees here were rude, arguing with each other, and all were obviously unhappy. The place was filthy, with fries and napkins scattered everywhere. I waited forever for my food, and while waiting witnessed them selling ice cream desserts to people in the drive through even though the machine was broken. People would pay for these desserts then get to the window and the window employee would loudly tell them the machine was broken. The customer would ask for their money and the manager would curse and stomp around and give them a refund. My food was sloppily made. Never go here, until they can fix the whole store.

I would have turned around had I not needed to be somewhere at a specific time. I ordered an Egg McMuffin meal...the sandwich itself was barely wrapped, the cheese was cold and there was NO ham! The hashbrown was cold and limp. The apple fritter tasted 5 days old, hard as a rock and not edible. And to top it all off my SF vanilla Iced coffee had no cream in it. The lady who handed me my food was not friendly at all. Worst McDonald's I have ever been to! That is A LOT wrong with an order for McDonald's wanting to keep upping their ridiculous pricing and their employees wanting a lot more pay as well. How about do better first.

Horrible. Waited over 15 minutes for food and the food was COLD which was obvious that it was left out for a while. As we waited the tables were all dirty and the bathroom was worse. Manager was yelling at people to get 50 nuggets but wouldn't do it herself. I would hate working there if I did. The food was burnt too.

Waited almost 20 minutes in line, ordered, when I went to the window the lady was almost unresponsive just staring at me. She tried to get me to pay for another meal and I told her what I had. She charged me for the correct meal and gave me my ticket. When I went to pick up the food, the guy gave me my drink and bag and told me my coffee would be up soon. I didn't have a coffee and told him as such. He then told me I was good to go and when I went to check on the food. It was someone else's order. When I went to get it fixed, all the doors were locked and the line had doubled in size meaning I would have to wait over 20 more minutes to get THE RIGHT MEAL.