Roosters Wings

Rooster's was one of my very favorite places to eat. Before Covid-19. Covid has given Rooster's the excuse to lower food quality, the quality of service and raise prices. This was our 3rd time ordering in the last 12 months, we used to eat there every other week. We picked up our order tonight and it was ready on time and not very hot. The chicken fingers (4 piece) with BBQ dipping sauce became 4 breaded chicken breasts dipped in BBQ sauce. Our 20 piece boneless wings had no medium sauce on them, they were plain. They also had some curious black marks on some pieces. Lastly our potato skins with extra sour cream on the side just wasn't included. At least they didn't charge us for the forgotten part of our order. When I called to let the manager know about our issues the hostess said, "Oh, yeah, we are out of potato skins tonight." Then why take my order for them? Why not call me back to tell me they were out? Why not try customer service? So the hostess left me on hold for 4 minutes for the manager and I remembered what happened the last 2 times I called. Nothing. No coupon offer, no discounts.... just a hollow apology with what sounded like a shrug... almost as if to say, "Oh well, that's life in the times of Covid." Rooster's takes no responsibility and figures it is the cost of business during Covid.... the new norm that everyone must expect and deal with. Well, no longer. We vote with our orders and dollars and will make our own chicken next time. Avoid this Rooster's at all costs; they only want your money and care not for customer service.

This has been the worst service we have ever had at roosters! We waited 30 min then went to the bar to get our own drinks! When we finally ordered and got our food but then waited 15 min just to get our check picked up but it didn't.... we had to chase our girl down! Wow! What happened to customer service?

Server was constantly on her cell phone in the back corner in public view. Ordered appetizer which never came, ordered a simple plain cheeseburger and comes out with everything. Asked for a check and had to wait another 15 minutes to actually pay her because she was exchanging numbers with another customer. Food was ok but service was terrible.