Noodles & Company

At first glance, it was a quiet and clean atmosphere. There wasn’t many people sitting inside but it was very spacious. I had decided on getting the Penne Rosa with Parmesan-Crusted Chicken and Potstickers. One issue that I encountered was that the potstickers were missing and a refund was not available unless you returned in person. It seemed like they did not want to give a refund and tried to convince me to just come back for the potstickers which is an inconvenience. The pasta itself was not bad but it seemed like it was microwaveable food. Overall it was just a disappointing experience.

So...ordered online and picked up to bring home. First experience with Noodles & Company. Ordered a bunch of things to share with family. The Korean meatballs tasted good, however they had a weird texture, akin to those cheap "fake" meatballs. The dishes we ordered were good but, for example, the BBQ pork mac&cheese only had a topping of pork and cheese? The noodles underneath had no sauce and were just naked noodles? It wasn't like creamy mac and cheese? I also ordered the zucchini Alfredo montamore with chicken. Once I got to the hotel, I noticed it wasn't zucchini noodles, but regular spaghetti noodles. I can't have gluten, so this was a problem. I had also included an order of pot stickers, but they were out of those and a note in my bag said they'd be refunded. I did call the establishment about the noodles vs zucchini noodles and was promised a refund for them by 9pm? The flavors were good for the food but the lack of any sauce and the wrong order along with missing food was not my favorite experience.

I love the concept of this place and everybody else's food looked great; however, the entree I got: orange chicken lo mein was not what I expected. The chicken was grilled and had no sauce, but the noodles were drenched in orange sauce. I expected it the other way around and found it too sickly sweet.

I like eating at this restaurant because it offers a variety of taste options. Most ingredients can be swapped out, and this means that there are more options for vegans, vegetarians and food allergies. It's a great fast food alternative if you are tired of burgers, hoagies and other typical fast food places.

Would absolutely give 0 stars if I could. Maybe the most poorly run establishment I’ve ever been to. When I arrived, I waited about 20 minutes to be 3rd in line. When I finally reach the front, they hold up the in person orders for over 30 minutes to prioritize the people picking up their food. I’ve never heard of a food place that doesn’t prioritize the people who are physically inside waiting. You’d think they’d do what every other establishment would on planet earth does and shut off pick up orders until they could handle it. Don’t come here it blows.