Chipotle Mexican Grill

Think they need to improve on customer service. Sometimes lanes are long and kids are taking forever to get the orders process. It requires a TEAM effort to work there and front centers have to rely on back stage suppliers to have it ready and filled when frequently, not just when the run out! Cleanliness is a factor, too! Before, they had a person cleaning the working area and making sure items dont get mix (something you see everyday nowadays) as there is only 1 person working orders +++ all other things! I have personally experienced attitude from server and even tell them to take a break or smile at Life.....even while at work!

Clearly my receipt says to chicken bowls not steak one order was right with chicken but didn’t add the lettuce as requested to that order and barely added a good amount of the other ingredients I’m very disappointed. And I ordered online. Please make sure that you’re reading things carefully. I would love for someone to reach out to me because I’d like to have a refund

I’m a vegan. I ordered a veggie bowl for pickup: brown rice, black beans, mild tomato, medium green, hot red, and guacamole. When I got home with my order, I got a STEAK bowl. STEAK BOWL with none of the toppings I paid for! That’s not a small mistake! It is beyond me how my VEGGIE bowl could be mixed up with a STEAK bowl. One has meat. The other does not! A very distinct difference. I wasn’t able to get a hold of anyone by phone! This isn’t a white rice/brown rice mix up or a “sorry we forgot the guac, but you can eat everything else” mixup. This is a “ I can’t eat this; what am I going to eat for dinner” gigantic error, and I refuse to be overlooked. I was very clear when I placed my order!

Worst experience ever! So I went to order food for my two children and myself. Had a manager or whatever she was trying to be tell me in front of my children she could not give me double chicken because it cost more! The nerve! She’s pathetic, her own staff laughed at her. When I’m paying my money I deserve to get what I’m asking for!

The workers here are terrible, lazy, and have absolutely no work ethic. I go in to get some food and there’s about no white rice left so we ask if there is any more rice. As the girl provides us with rude body language she says she can check and she walks away with sass and no hustle at all. Then the cook comes out acting all annoyed and decides to start slamming things as he makes the rice. Finally the rice is done and we start to order and they skimp tf out of you on portions (there was a door dash driver ahead of us that had to ask for more rice and protein because the bowl looked half eaten that’s how little they put in it). God forbid you ask for more rice without getting rude body language and eye rolls. I’ve never seen a whole crew with that little hustle or work ethic in my life. Disgraceful of a place, owner and general manager should be ashamed and embarrassed.

My husband and I were just at the Jensen Beach, Fl chipotle the entire store was a complete and total disaster. There wasn’t a spot in the store that was not filthy. The food prep area was s’mores with old food. Every table in the store and outside the store was covered in old food. The drink area was filthy and empty. Instead of the idle employees(two females) at the counter going out and cleaning the tables and making sure the store was presentable they both stood on their phones texting. There was a young man in the back prepping food with no hat or hairnet on his head. Everyone who came in the store and ate inside had to ask for a table to be cleaned off. Still no one cleaned the store. The health department needs to do a surprise inspection. No real management was present in the store.