Lobby Lounge

Had high tea, the quality is very good. Had some savoury nibbles, not only sandwich, petite four was excellent. Scones were ok with raspberry jam and normal cream. Coffee was ordinary, but sparkling wine and loose leaf tea was good. Nothing fancy about the tea wear. Service was good, friendly staff. There is no view because it’s literally in the lobby right next to the cloak room if you are expecting the harbour view. It was $55 for each including the bubbly, so I guess it’s worth what I paid for.

First time visiting the Shangri-La in Sydney and was a lovely experience. The decor is a little dated but the service at The Lobby Lounge was not. Had the high tea, they didn’t have my reservation but quickly resolved that for us and prepared our table. Food was served quickly, and dishes were explained including what drinks were provided and the scones were probably some of the best I’ve had. Unfortunately the savoury food was a letdown but the desserts were good. Big call out to Anna(?) who I believe is the manager there. She was professional, polite and connected well with her customers. Would definitely come back.

We booked for afternoon tea prior to arriving. Our online confirmation of reservation didn't get through by the confused looks of the serving staff. Afterwards we were told to sit on a lounge that had food scraps littered at the feet (this is a high end hotel I presumed) and the lounge looked like it belonged back in the 80s, was impractical for high tea. After moving us to a cleaner table, we had to constantly get up and go to the counter to ask for basic necessities such as teaspoons and tea refills. The food itself was adequate, not worth the high cost they ask for.

Good friendly service, high tea was delicious and not too overly sweet. Unlimited tea per high tea ordered, so you can try every variety! Had the Annas Mess here too. Delicious. However we couldn't smash it as the hotel would not let us.. Too messy. U need to take away the mess if u want to smash it. March 2018 Came here again for aeroplane bunny Easter dessert and it was delicious! And the mushroom cappuccino soup was divine!!!

Disappointing beyond belief. A family of 4 ... we were treated like second class citizens when we went for afternoon tea and Anna's Firecrackers. Staff were appalling - rude and unattentive, we were ignored, moved from a table which was apparently reserved (curiously there were multiple 'reserved' tables, but never occupied). Making it worse ... there were plenty of staff on duty and the lounge was only a quarter full. I don't know why the staff were so aloof ... its really not that special a hotel/restaurant. We were not hotel guests and after experiencing such disgraceful service, we never will be. Please Anna Polyviou, honestly you should leave for somewhere more worthy of your talents and not risk damaging your fantastic brand. By the way, the Firecracker was great - minus the fire as it could not be lit inside (or outside either).