The Guildford Espresso

Worst food and worst service, one star is very generous. We booked a group of ten, the food came very cold and taste terrible, and when we told the waitress that the food is cold she was very rude and has the worst attitude, the manager came to give his lame excuses that today is mother's day and they were very busy, the most pathetic excuse, not even a single word with sincere apology. When I went to pay the bill, the cashier gave me the amount to pay without even giving me the bill, and when I asked for the bill I found out that they charged us many items we didn't even get, we were ripped off big time. Never going back again, the worst ever.

Rubbish place, our disaster started when the waitress with hijab came to take our order, first thing she said was "ready to order", no hi, hello, welcome. We ordered and the food came out cold, we let the waitress know who proceeded to argue with my father and tell him it can't be as its cooked fresh. My father not wanting to argue said ok no worries. The remaining food came out cold and we told the other waiter, a young boy who was abit feminine who proceeded to shout at us and insist the food wasn't called, he even walked away from us still shouting from across the restaurant. While in discussions with them at the table I recieved a dish and immediately asked them to put their finger on it as it was cold, they said ok took it away yet still no apology. The manager then came over and still insisted the food wasn't cold even though I had just proved to them it was. We cancelled the rest of our food still to come. Finally the chef came and apologised and was the only one to accept fault. We paid the bill(where they tried to charge us for food we didn't recieve)and left with empty stomachs and ate somewhere else. This place needs to get a makeover and tell their staff to pull their heads in, perhaps a reminder that customers pay your wages. Avoid this place at all costs.

This place was amazing when we ordered the food ten minutes later the food came it was the fastest food service I had ever had we ordered the chips mixed plate and falafels it was the best food I have ever had in such a long time they have such a respectful staff and we all decided this is the only restaurant we ever want to come to we finished our food so fast of how amazing and delicious it was I can’t explain the taste of the food had the perfect amount of everything