Brooklyn Bridge Deli

BB have taken Covid cost cutting to the next level by using the worst meat ever! Literally could not bite through my Reuben. Really disappointing as it was my first Reuben in 6 months. Gave these guys a second chance some 2 years since my review and the standard has improved. Ruben was generous, tender and tasty. Averaged out my score to 3 stars.

Good food, however the service and service design dampened the experience. There was only one person taking orders and giving ready ones, at the same spot, during peak hour. If you order online it tells you to skip the queue, but people in the queue (rightfully) get annoyed at those who skip - particularly as it's a cramped space. No one likes to have confrontations with other customers, and this can easily be changed by Brooklyn Bridge Deli. This haphazard system doesn't make for a good experience.

Please stock up on main ingredients on your busiest days, if an item isn’t available due to your lack of stock, indicate it’s not available on the menu so people don’t wait for 10 mins in line. Also, maybe do not play music that contains solely explicit language. This isn’t rocket science guys. You have otherwise great products.

Went here hoping for a great Philly Cheese Steak sandwich, but was sadly disappointed with the extremely small portion sizes, especially given the size of the bread. This was essentially a "cheese bread sandwich" with barely any steak, so for $11.50 this is extremely overpriced. The flavours were great, but price wise, it would barely be worth $6, at best, and meat wise, there was barely enough steak to fit one half of the sandwich. This is far from even close to an authentic Philly Cheese Steak. Would not go again, maybe try the Kent St branch which is meant to be far superior.