Menchie's

It was our first time here yesterday. Everything was extremely clean, inducing the bathrooms which was nice! The toppings are all in separate personal containers to grab to help prevent people touching the same spoon/area. My go-to flavors and toppings are vanilla & chocolate swirl with peanut butter cups and chocolate syrup. My family and I were all happy with our choices!

I visited the Tacoma Menchies about a few hours ago where that customer left that terrible review, she was extremely rude to the young lady working because it cannot be her fault that the credit card machine is broken. Some people have obviously never worked customer service before. Besides the snotty customer I must say the service at this location has been exceptional. I even went yesterday for the fill your cup friday and I had such a delightful time. Will be coming back here!!!

We used to come here all the time until covid, this is our first time being here since everything has reopened and this place has dropped dramatically. The girl inside you could tell she just didn't care to be there, all the yogurts were more icy than they were creamy like they should be. They all had horrible flavor especially the cake batter which normally is always good. The chairs and table outside were dirty, it just feels like they just don't care anymore.

Worst customer service ever. Their credit card machine wasn’t working. They didn’t inform us prior to making our yogurt. When they told us at the counter, one gal said “so you don’t have any money?”. I said , “ I just don’t have cash on me. Is there a cash machine nearby? “. She answered “I don’t know” with a rude attitude. We left. Without our yogurt. I called just now to find out who the owner or manager was. Same snotty girl. Refused to give me any information and then hung up on me. NO THANKS!!!!