Wingstop

We did a walk-in order at 4:45pm I ordered 3pc tender, two 8pc classic’s. Drove all the way back home in Lacey after the end of my day to see the that we we didn’t receive our garlic parmesan crispy wings. So I called the store and spoke to Maurice to let him know we patiently waited and didn’t receive that part of the along w/the fried (should’ve been 3) he asked me to hold and came back and said his cook put them in the middle of mango habanero & mild classic. So I move some paper and see what I thought was 8 garlic wings and told him thank you. He just hangs up. I pull them all out and they shorted me on the garlic wings. So I call back and speak to a woman (didn’t catch her name) tell her about it and she said there is nothing they can do and that she can give her manager my name and number. I live in Lacey, it’s easier for me to dispute it with my bank and I let her know. It’s unbelievable that you can wait patiently and understand that people are just working in the food industry, so I keep that in mind. Just to be missing 4 wings and some fries and basically it’s a forget you, we got your money oh well. If you like losing money and getting chumped, here’s the place to go. Hopefully the Lakewood location isn’t owned by the same owner.

Bought some voodoo fries and they were ridiculously over seasoned. We couldn’t even eat them. We called the store to see if we could get on a meal list for next time or a refund, and the manager said we had to bring the food back for any rectification. We informed them that we are 20 mins away and were unable to bring the food back, she said okay well there’s nothing I can do. We asked if we could bring it back tomorrow, and she said no. She said she can pass the information to the regional manager but honestly they won’t do anything if we won’t bring the food back. We asked when we can expect a call, she said she doesn’t know and can’t tell us. We ordered other items and are only complaining about one. If we were trying to “get over”, which was the tone I got from her, don’t you think we would of complained about a lot more?!

WellDone Lemon pepper was fatty with very little seasoning the manager said he cooked them extra already. Offered a recook after disagreement and statement “I’ll just recook them at home they are underdone.” Sprite was out- soda water. 3rd time not a satisfying lunch by way of chicken. Nice Jr staff Good Fries Tasty spicy corn Fluffy bread *meal saved by a burger from Legendz; so yummy

I am a loyal customer. I am from Texas, and have been eating at Wingstop fir more than 15 years. I wanted to commend the team at this location. My husband and I stopped in for dinner and the place was packed. To go orders flying out one after the other. The team was organized, fast, and friendly. Good job guys.

Terrible service and terrible food at this location. We’ve ordered from this place twice, we spend well over $65 each time. They keep screwing up our order. Wrong order the first time, missing items the second time. We called to let them know, no apology, just bring back your order and “we’ll give you a new one”. Yeah, no thanks. I had to recook their soggy wings. This location is trash. Go to the one on Hosmer instead.

This is the second time over ordered at this location and arrived 45 minutes after my order was placed online - and my order still isn’t ready. The app says my order was completed but when I showed up staff said it would be 10 minutes. After going to get a car was and wasting 15 minutes I can back yo be told it will be yet another 10 minutes: it’s now been 1 hour and my small order of 30 wings still isn’t ready. Staff is unapologetic and rude. No responsibility for telling me it would be 10 minutes and to come back later just to be told it will be another 10 minutes. The app says my order was completed 15 minutes ago now. Store is dirty, lobby is still closed for no reason.

The only reason I gave this place 2 stars was because the wings were good even as cold as they were when we got em! First the music was so loud you had to yell to hear anything. And it goes down hill from there. They took our name so we thought someone would call out to let us know it was done we were sitting inside a few feet from the counter, then no napkins you had to pull it off a roll of bathroom paper towels just sitting on the counter. Not really Covid friendly. But after waiting a good 35min. For the food and still had go ask for it, which clearly had been there a while because it was cold and not correct we paid for boneless but got bone in wings but we're not too picky and hungry and didn't want to wait again so we ate them and thank God they were good! Flavor was great even cold. Too bad the service was so bad and the floor was so greasy you could fall down if you weren't carefull And music was so loud nobody would even know about it because nobody looked beyond the cash register in front of them!