Cookout

I visited two cookouts in a 2day time in two states. The customer service needs a revamp in Orangeburg, SC and Stone Mountain, GA! Left off my items on my sandwhich... Caught an attitude because I couldn't hear the young ladies clearly due to muffled voices and masks. I had hoped to redeem myself with the second visit and ignore some of the posts that I saw via Facebook about the service. I took the time to apologize to the young lady that I was making her day bad by being a little slow because this was my first visit. Definitely need to take lessons from Culver's or Chic Fil A on customer service. No lettuce or tomatoes with ketchup and mustard present. Hush puppies were rocks! Harriet would have been disappointed!

Idk what is wrong with the folks in drive thru but I just experienced the worse customer service. If I say “one moment” that means I don’t need to be hounded and asked every 10 seconds if I need help or am I ready. I was completely rushed and ordered something I thought I wanted but didn’t really care for! Tons of onions on my sandwich. I didn’t receive any napkins or a greeting at the window. What is wrong with people and their horrible attitudes!!?? I was the only one in line at 3 in the afternoon so there was no need for the rush. I could have went to Wendy’s for a better burger.

THIS Cookout has some new rude, and unscrupulous crew members; They do not care about customer service or food quality. I will wait a few months before I go back, maybe some of this raggedy crew will have quit or gotten fired. I usually visit twice a week for my lunch break, this week the each visit has been disappointing. I ordered BBQ plate Sunday, it was old, chewy, stringy and cold af. Today I order chicken tenders that were burnt af. Fries burnt af and cold. And the big girls running the windows are super rude. I do not take back and complain about food because some folks will violate your plate. I will choose not to go back and this is my second time sharing my bad experience about this restaurant in the past year. That's probably a sign for me not to eat at this establishment, and make my own lunch. Yeah....never going back, lesson learned!