Caffe Nero

I would give no stars if I could. How they are charging customers for food and when someone who clearly knows the staff asks them will you charge me and she says no I don’t really know how this is fair!! I asked for my pastry’s to be heated up as I changed my mind and stayed in to have it. Lady snatched the bag off me and when ready dashed them on a plate and replied here very rudely. Staff are such a let down, defo prefer sutton cafe nero

I would give no stars if i could! On numerous occasions i have thought about writing a review but not bothered. I really enjoy nero coffee however the staff in wallington let the brand down. They are rude, sarcastic and have poor customer service skills. They clearly do not enjoy their job and take their frustration out on their customers. I would much rather drive to banstead which is a further drive. The reason for me writing this review is this morning i received a coffee that tasted like the milk was off so i kindly asked for a replacement and was responded to with a sigh and a roll of the eyes. I am a customer that comes in every morning and I won't be returning again!

Even though I have been a loyal customer but I an many other customers you company is forcing us to play credit and debit card where we and vast number wish to pay cash. forcing us to have to what much longer I and do not appreciate your policy at this moment I will resist not using card and encourage others