Gencarelli's Bakery

Every time I come in here, which is not often, the presentation always look appealing, making you want to buy the whole shop! But after spending a good amount in here, and with the anticipation of eating it at home, brewing, all is shattered with the taste. I bought a handful of pastries, strawberry shortcake is not in the picture, that was the only one that tasted okay. I would not say it was delicious. When something is delicious, you can go on and on eating, always feeling you want more. This is just not the case for any of the pastries. Tiramisu taste lemony, cheesecake taste a little weird, even Shoprite’s frozen cheesecake taste better! Even my daughter did not finish the Sponge Bob cup cake (in the picture). All I am saying is that, I have tasted better. The two stars is for the presentation and good customer service. When you walk into the store, they will gladly serve you. My review is for the delicious factor which I cannot find. But every so often, I forget and I end up coming back to the store in hope that maybe I was wrong before. Taste buds do not lie!!!

Really it’s a 4.5 out of 5 but didn’t seem right to give only 4. The desserts are delicious, especially the mousse cakes, cheesecakes and basically anything with their cream on it. Everyone is always nice and usually have enough people behind the counter but they could benefit from a little more organization such as a number system.

The cake we bought was delicious and fresh. I took stars off because customer service was dismal. I had to stare at one of their helpers who was checking his phone while he saw me waiting. I was also picking up my cake I ordered in advance and he had a hard time finding it so I gave him the description. He comes out with some different looking thing and boxed it without showing it to me to confirm the order. I had to ask the girl who took my order why my cake looks different from what's on display. She replied by saying that's a pie not a cake. I reminded her that she took my *cake* order which ... not pie. She blames the mistake on the baker and doesn't rectify the issue. They were lucky there was a similar one on display otherwise we'd have had no birthday cake!! That'd make it 0 star.