Carl's Jr.

Adrian who worked the store was incredibly unpolite. At 9:30pm 12/17/18, We went to order with 6 coupons and we were told that no, we could use three. So I said okay, my husband will use three and I will use three. He said "no." And that was all. I then said, umm, yes, that works out. He said one per person (which would have been two coupons, not three...) So I said okay, you can ring them up in separate transactions. I have cash so it wouldn't even all go on the same card. Even then, it should work. We were the ONLY ones in line. He responded deadpan again with "no." And we argued of how he originally said three and won't allow three, and how if he made up we could use three instead of one, where is the true number? So I asked to speak to the manager. Manager was no in. So I asked to speak to the on duty manager. He said "no." I demanded to see the on duty manager and he walked away. When he finally came back, he told me to get out of the store. I told him "no, I'm a paying customer" and he told me he would not take my order AT ALL and to get out. Now, there was a person behind me in line and he demanded I leave. I told him I won't leave until he takes my order. He told me yet again to leave. I have not done anything wrong at this point besides want to ORDER. He refused to take my order or my husband's order and threatened to call the cops, yet when I asked to to please call them, he still stood deadpan. It was entirely unprofessional, incorrect, and embarrassing. There was no logic to his arbitrary amount of coupons we either were or were not allowed to use, and he never allowed me to speak to any other people. We have previously ordered at this location a lot, always with approximately 6 coupons. We understand if there needs to be multiple transactions and thus never customize to be time conscious. We have NEVER encountered an issue with this before. Previous staff have always been friendly and welcoming. I do not plan on returning to this location or any other Carl's Jr for the foreseeable future.

The staff are very courtious and helpful. The building interior decor where you place your order, dinning area and separate his/her bathrooms are not updated but are very clean and private. Plus for THOSE who need assistance with food, they accept EBT. Lastly, the drive thru is open 24 hrs. Overall, I give a 3.5 stars.

Me and my best friend always have dinners here and catch up, they are open 24 / 7, staff is friendly and professional, atmosphere of the dining area is kinda cozy. we have been coming to this location for the past several years and they have changed their hours from 24 hours to normal business hours

I was a big fan of Carl's Jr. when I first came to California many years ago. Since then the quality has fallen off considerably with some of their best items discontinued or changed so dramatically that it's hardly worth the effort. This location doesn't disappoint - it's as bad as any other and worse than most - but I sometimes stop in here because it's convenient and one of only a few similar options in the area. There's no drive-thru so we start with a poorly maintained parking lot that frequently has piles of trash scattered here and there and questionable types hanging out on the fringes. Inside there is always a sour odor - maybe it's old grease that's fallen behind the fryers and nobody cares enough to clean it up. The fact that they always - always - get my order wrong seals this location with a solid one star. I'll call it the Infamous Star.