Starbucks

I'm a regular at this Starbucks location as I order a refresher and muffin every morning on my way to school. My order is always timely and correct. I do have one complaint though. I've received a faulty cap twice in the past week. One had two holes which I did not notice until I went to take a sip and it spilled all over my uniform skirt. The barista was very nice when I asked her for a new one. Then it happened again this morning but not only did it have two holes, it wasn't secure and flew off my cup as I got out of my car! This isn't very practical for commuters who can't focus on holding their cup a certain way so the cap wouldn't pop off or spill. I will continue to return to this location but ask that you check your caps before completing the order for pickup. Thank you!

Always order ahead on the mobile app, and usually if it isn’t ready the wait doesn’t go past 5 min. But yesterday ON A SATURDAY, on a beautiful sunny spring day they had ONE barista working on ALL orders, ONE !!! The place had more people and a longer line than peek hours for the bus. I ordered ahead as usual and had to wait 25 min for my two fraps. Cheers to Alice the barista who somehow managed to do it all on her own. BUT MANAGEMENT ! Wth is up with only one barista. One kid in the kitchen. One on the register and the other one washing containers. How is it ok to wait 25 min for coffee when u ordered 10 min ahead. ?!?

The customer service here is amazing. Everyone is so fast, efficient, and friendly. They greet you every morning and correct any issues very efficiently. This morning I ordered my coffee to the wrong location and they quickly assisted me. They made my morning so much better . This location and its staff deserve to be recognized by Starbucks because not every location is this amazing.