Starbucks

Really wanted to enjoy this beautiful location, but the store is poorly managed. Staff is mistreated and it is clear Starbucks needs to re-up on racial sensitivity training. Overheard a conversation about the manager not caring that a Black employee was being called racial slurs. It was a lot of yelling and disruption. Very uncomfortable and not what I’d want from my coffee shop in the morning.

Nobody should have to walk into this store and be able to use any racial slur they please. Nobody should have to work in this environment without protection from vulgar customers using racial slurs. People like Jill are in a position to prevent and protect her employees as well as show Starbucks core values but Jill has failed to do that for over a year creating an extremely toxic work environment at this location. Starbucks, you need to touch base with Jill for racial sensitivity training as well as obvious consequences for ignoring the harassment her employees have faced in her store. I am extremely disappointed that Starbucks hires people like Jill. Nobody should be targeted for their race and harassed over and over again while Jill stands and watches.

My order was incorrect. The time in which I picked up my mobile order, the location was pretty busy. The barista handed me the drink pretty quickly, looking a bit nervous as he handed me the drink. I asked for confirmation the order it was a Nitrobrew . He quickly confirmed and considering I was in a rush and the location had a concerning amount of individuals waiting inside for their drinks, I decided to head back to my car. The parking at this location is limited and one way so I figured I would call the store and advise my mobile order was incorrect and requested a refund. Ironically enough, the same barista answered the call and acknowledged he knew the order was incorrect and “apologized” for the inconvenience. He kept on trying to rush me off the phone saying he couldn’t give a refund, placed me on hold “to see if he could do anything” even though on the phone you could hear attending to other orders. After the silly hold where he forgot to actually mute and did virtually nothing or discussed on my order, he came back with the option of “if you come back to the store, you may be able to get a refund” (not even a guaranteed refund) you would think that was the last horrible suggestion this employee offered. But no, he then recommended going to a completely different starbucks to see if I could get the correct drink? This location needs to retrain their employee to understand how to handle orders that are not processed correctly. Nervously spewing sentences and not actually providing a solution is not great customer service.