Arby's

Great experience there today. Service was friendly and fast. Food was fresh and great. Tried the new smokehouse burger. It was great. The meat looked as if it was made by hand and thrown on a grill in someone’s backyard not the thin frozen patties most fast food joint use. Again the young guy at the window was hands down one of the nicest people. He was courteous and informative about our order.

Why apply for a fast food restaurant position if you don’t care to serve? Would you eat this? Why do you ALL get an attitude with your customers as if we are mind readers about your ordering process. How would you react if you are treated the way you treat your customers? I pray a mystery shopper from Arby’s Leadership visits this location and feel what I felt tonight. The food is not even edible. The bread is harder than the hearts of the people who served it to me. I’m very disappointed! SMH

Horrible! I placed an online order, get to the store and they do not have the buns for an item. They cannot do the refund in the store, I had to do it on the app! There is no place on the app to do a refund, clearly they don’t know what they are talking about. I had to call corporate where I was told I’d receive a refund in 5-7 days. Three hours later I looked at my banking account and Arby’s has charged me an additional $16.00. This was supposed to be my refund. Now I’ve paid close to $50.00 for a sandwich, a sandwich combo and a wrap combo. And guess what - corporate nor Alabaster Arby’s knows what happened. I didn’t know when I went to a fast food facility they can just keep charging my card as they please. I will file a complaint with BBB.

I wanted to dine at the Pelham Arby's but they were drive-thru only. So I gave them ZERO stars. We drove to the Alabaster location and had a great, dine-in meal. Thank you Alabaster Arby's for having your dining area open. From now on, I am refusing to buy any more food from a restaurant that cannot accommodate guests who wish to dine in.