Tim Hortons

Waited 27 minutes for 4 coffees and 4 simple breakfast sandwiches. Eggs looked old, sandwiches were a joke, and all the employees (besides one) were very unprofessional and not helpful. Another guy in line asked to check on his coffee (after about 25 minutes of waiting) and the lady making his coffee was very rude and then didn’t even put ice in his iced coffee. Another employee was telling another customer how he hates working there and he would rather work in a bar. I understand working in the food business is very tough right now due to understaffing and shortages, but no one was being rude to the employees and all the customers were very patient and kind. The employees did not need to treat their customers like this. Out of the 4 sandwiches, not one was edible and we ended up throwing everything away. 3/4 of the coffees were decent, but the pumpkin spice latte was undrinkable, not sure how it was messed up but the flavoring was gross and we ended up throwing this away too. Spent somewhere around $50 all together and was unable to eat/drink about 70% of what we purchased. Super disappointed with this service and food/drink quality. I understand things are tough right now and I didn’t expect super high quality but I think they can do a little better than this.

Aside from taking 26 minutes to get from the order screen to the window, the food sucked. I ordered a simple bagel toasted with cream cheese. Perhaps the bagel was warm at some point during the long wait, but it definitely wasn't toasted. You can see in the picture that it is not. Further more, where is the cream cheese? I took a few bites and discovered that they had applied I nearly undetectable amount of cream cheese. I would have gone back if they hadn't wasted so much of my time on my way to work.

First trip to the Ann Arbor location on Zeeb Rd and it was rough to say the least. I waited 20 minutes in line to then be greeted by an incredibly unprofessional manager in the drive through window that let me know he was the only one there about 4 times with about 10 f bombs to accompany it. Then he gave me this pathetic excuse for a sandwich with a cold and soggy hash brown to accompany it. Would not recommend this location.

Staff was very friendly and cordial to me. Additionally I heard another member sharong pleasantries and I could tell the customer was a regular. That says a lot for a place too!The person who helped me was happy to place creams and sugars on the side in a bag, and split my coffee into a half caff. What a breath of fresh air in my day as I had come from a gas station with weak coffee amd no cream/creamers available. I have yet to have a bad experience at TH! Good people.