Arby's

I know staffing is hard for businesses these days and I greatly sympathize to a point; where I draw the line is flopping on basic social responsibility by a restaurant to put out something one wants to eat. I’m getting my appetite back in the middle of Covid isolation, and my first Arby’s Wagyu burger without tomato seemed like a bright spot. What I received was crooked slop with tomato pitched in a wrapper; the burger center was mealy compared to its edges, and I moved through a share of napkins while hoping not to get gut bubbles later. Everybody has their stories of fast food gone wrong. I just have to say who is ok with giving what’s in my included photo to the public? Apparently, attendants at the Avon Arby’s. Have we sunk so low that exchanging hard-earned-inflated money for trash is no big deal? Automation in this industry can’t come fast enough. I suppose one of my purposes writing this particular review is to warn customers: take the slight inconvenience and check your drive through order. On the flip side you’ll have to gridlock back through line. Especially since no dining room service was available today for those who would be able to access. While I’ll eventually eat at Arby’s again, the Wagyu burger is a burned bridge. **just a follow up to Arby’s response: I filled out their “We Make it Right” form per their request. They responded with an Email apology and promise of some sort recompense. As of today, I’ve not heard anything further; with all the shortages happening everywhere, there’s must also be a shortage in the Arby’s “We Make it Right”philosophy.

Placed and paid for an order for pickup at this location through the Arby's website, but never received my food when I arrived at the restaurant. My confirmation email said the order would be ready for pickup at 11:15 p.m. and I arrived at this location at that time. The drive through employee curtly told me that the order with my name didn't exist and that he'd been watching and waiting for online orders to come through "for over an hour". I showed him my email confirmation just to be sure, but he told me there was nothing he could do because it was the website's fault and shut the drive-thru window without saying anything else. I'm not sure if he was lying or if the order really didn't go through, either way the customer service was super disappointing and I would just like the money I spent refunded.

I LOVE Arby's! 🥰 They never mess up our drive-up window orders like some other fast food places do. Arby's is a quick and easy dinner stop for us after we babysit our 5 year old granddaughter and 16 month old grandson 3 days a week. It's a great place to go for my Keto diet. I discard the bun and avoid any foods and drinks with too many carbs. I highly recommend the Arby's in Brownsburg!