Firehouse Subs

Must start this review with the following ... while Firehouse Subs remains one of my favorite sub/sandwich restaurants, I feel that I must provide an accurate & realistic review of my experience at their Conference Center Way, Bridgeport, WV, location earlier today, 22 July, 2021. I'll get straight to the point, this was without a doubt the worst experience I have had at any Firehouse Subs to date, and I have visited & reviewed many of them over the past few years. After stopping by this afternoon (register receipt shows a 4:15 p.m. transaction, but that was after I stood at the order counter for several minutes waiting for one of the four employees behind the counter to acknowledge my presence ... but I'm getting ahead of myself), I know waaaaay too much about the personal/social life of some of the staff, as well as knowing that one particular employee who happened to be late for work today is very immature and from my observations not a productive employee because he was more interested in standing behind the counter talking to a coworker and complaining loudly about not being invited to an afterwork event the previous night to celebrate another coworker's birthday while making sure she could definitely hear his conversation. Of course that may be exactly why he was late for work because she was having to wait for him to arrive before she could leave. But let's rewind to the point where I walked into the restaurant. Initial impression after stepping inside was this place must've been slammed for an extended period of time before my arrival because the floor obviously hadn't been cleaned/swept for quite some time and a few tables needed cleaned. There was a table of four eating, single occupants at three other tables waiting on to-go orders, and four employees behind the counter, none of which greeted me as I entered but sporadically did greet a couple during my stay. I walked past their workstations to the empty order counter and stood there for several minutes before one employee told another to take my order. A very nice young man stopped what he was doing, removed his gloves and moved to the order counter where he promptly took my to-go order. After placing the order, I went over to a table to sit and await the order to be completed. From there, I waited for what seemed like an eternity for two subs to be made while listening to all the childish shenanigans of three employees (one that had just arrived late, one that was ending her shift, & one other mainly). After awhile, my name was called and I was grateful to pickup the subs, leave the building and return to my vehicle where we planned to eat. Upon opening the to-go containers, my initial impression was this wasn't going to be a pleasant experience as I'd come to expect at Firehouse Subs. The folded liner paper covering only the center portion of the sub where it was cut in half was a new one. I even reviewed photos from other locations and the "norm" is for this to line the entire container to prevent the sub from laying directly on the container material. Next, it was obvious that the sub bread wasn't steamed or had any prep done to it prior to the warmed contents of an Italian Sub being placed inside. This made me wonder if the employee that was late for work and just stood behind the counter running his mouth was supposed to be prepping the sub roll? Anyway, the room temp sub roll was more difficult to eat and did not mesh well with the remainder of the sub. I'm fairly certain that the cold bread was responsible for throwing off the normal wonderful flavors you find inside a Fully Involved Italian Sub. This one was sub par in so many ways. The second sub was reported to be just as much of a disappointment as mine. Unlikely that I'll return to this location in the future and can NOT recommend that you do either. Very disappointed!

This location is such a hit or miss, but mostly misses recently. Bread was not toasted even though I asked for it extra toasted in hopes of it just being even a little bit toasted. My sub was missing 1/4 of its meat as well. When I ordered this past Saturday, it was great. But when I had ordered it two months previously, my sub had two hairs in it.

Put in a online order, drove to the location wife goes in to pick it up and stands there for 15 to 20 minutes. After finally raining her voice a rude female come over and asks what she wanted. After telling the girl that she was there to pick up a online order the girl tells her that they don’t have a online order then pull the ticket out of the trash and tells her that they made the order but someone must have taken it! Without even offering to fix it or anything my wife finally tell her to just cancel the order and refund the money back to our account which as of right now still hasn’t been done! We have ate here for a long time but after tonight I think it will be our last!