Pho Hien Vuong Pasteur

I've been here twice now to get take away. The food was fine, not great but not bad either. Both times the owner or manager was the most arrogant man I have come across. I thought he may have just been having a bad day the first time, but the second time he was even ruder. He sighed, rolled his eyes and made me feel as though I was a huge inconvenience. I love Market Square and have always had great service from all of the fantastic restaurants. I will not go back a third time that's for sure. The younger staff seemed nicer, I feel for them with a grump like him as their boss.

Arrived at 12PM and the seating situation was a mess. Several groups that arrived after us were seated first. Eventually we were seated and I was seated in the corner right beside a pillar of some kind. I barely had room to sit back without hitting my head but I just leaned forward to avoid this. The menu was not descriptive at all - no mention of toppings on any of the items, just bare bones names with brief descriptions. Normally wouldn't be an issue except 2 of the people eating at our table had dietary requirements. The gentleman who took our order messed up the order 4 times because he didn't bother to write it down. When the food arrived, the food had nuts which 2 of us couldn't eat. We called the gentleman over again and told him. He ignored us and walked out the back. He brings out another lady, who I suspect is one of the cooks, who didn't apologise for not mentioning the nuts. Just stated "Should have asked us to remove it beforehand" quite bluntly. She took the food away and very shortly after, the food comes back out nut-free. However, since the menu doesn't mention dietaries, another person at our table felt ill from the food they ordered. We left very unsatisfied and feeling ill. Tl;dr minimal info on menu, rude staff, poor compliance with dietary requirements. Don't come here if you want Vietnamese food - there's better options nearby

Fiest time there, nice food, bad service from the old man (owner?). I asked if he could provide some chilli as I love spicy food. He look at me as if I was bothering him, then he goes on to say about how the shop was there for 20 years. I couldn't be careless about how long it has been there, it was my first time, how on earth would I know that they serve fresh chilli and sprouts as a standard thing. Other restaurants would have told me nicely that they come as standard. Food taste good, but the service left me a bitter taste.

I went to a number of pho restaurants in the south side. IMO, this is the best. The beef broth is light and yet full of flavour. It tastes slight sweet. If you order different types of noodle soup, you get different broth, eg chicken is different to the beef one and the clear noodle is different as well. However, service need improving. Staffs are not rude, but just not friendly. They don’t smile to you. When you pay at the cashier, no thank you was said.

It’s a bit coolish weather so We decided to grab a Pho from Pho Hien Vuong. I’m strongly disappointed with the service especially the guy behind the counter. He was so rude, arrogant and as if I don’t understand anything. First, I politely asked for a menu (yes I know there were list of menu outside but we wanted to check other options and sides aswell so I rather ask for it instead of going back outside). He frowned at me and took the menu beside him and handed it over to me whispering there’s one outside. I didn’t mind what he said so I took the menu, browse and started to order. I ordered 2 special beef noodle soup and he rudely ask if I wanted to take out or dine in. I’ve been clear that I wanted it to be taked out because I’ll be eating in the common area outside. Yet, he asked me if I wanted take out or take home. I said take OUTSIDE. He then rudely said “Take home, that means you have to take it home and reheat.” I then lost my temper and I properly responded “ Yes I understand what you mean but I already told you I plan to eat outside” with an upset tone ( Who wanted to be explained RUDELY if you are talking nicely??) He said “if you’ll take it out that means it will just be on a take away bowl”. So I said, yes that’s fine. (Again, Who doesn’t know that if you wanted take aways you would be given a TAKE AWAY container instead of the normal bowl?) I also ordered 4pcs each of pork springrolls and rice paper rolls. I kept on saying 4. He AGAIN responded with a rude tone 40???? I said, 4 and showed him using my fingers. After paying. He told us to wait outside by the door. I was still so nice not walking out of their restaurant and still managed to respond properly. If there would be a zero star-rating I would give him that. You have to learn how to be professional and to have a good customer service. If you can’t just let someone else take over the counter and deal with customers.