Carlsbad Chocolate Bar

I don’t like giving bad reviews to local businesses but this was not a good experience. First, the two young girls working the counter were great. Very friendly and helpful. I got the Rocky Road bar and a chocolate turtle. Whatever was in the middle of the rocky road bar was terrible. It seemed stale and not good flavor. The chocolate turtle literally tasted like cardboard. My wife said her dark chocolate toffee tasted stale as well. I don’t mind spending a little more money on good chocolate but this was not good.

Good thing their truffles are better than their customer service. 3 employees in the store, not one of them lifted their head to say hello. One even came up to the counter to announce she was going on break. After a few more minutes someone finally helped me. They need to be taught some customer service skills here.

My first visit very much exceeded my expectations. There are so many decadent flavors of truffles; each one in your choice of dark, milk or white chocolate. Both my Valentine gifts were boxed beautifully and the the staff could not have been more patient or accommodating. I would definitely recommend this shop to anyone who is, or knows, a lover of fine chocolate.

Got here and the line was already forming out the door...little did I know that was because the girl opening was late. She then looked annoyed as she opened the doors and we started walking in. Horrible customer service...followed by even worse chocolate. 1 star because 0 isn't allowed. So I decided to do a little edit on my review since I can not respond to the owner's comment below. There was only one employee at this store when I was there. She didn't open the doors until after 12 when you are supposed to be open. She didn't look frazzled to me at all except for the fact that she was clearly running late and didn't even turn the lights on before letting us in your store. Although I understand why you are trying to do damage control on your business I was actually there and you were not. I am sorry your reply doesn't change my mind.

Visiting from out of town, we decided to stop by to see what they had after we ate dinner. Bought two different chocolates. Got back to the hotel and tried the toffee pretzel. It was absolutely stale and I had to throw it away. Business needs to check quality and freshness of ingredients. Waste of my money.