Ihop

It’s New Years and the manager going to say he couldn’t serve us, mind you we made reservations since Monday and when we get here tonight they going to tell us that can’t serve 25 people. That’s isn’t fair and we all are hungry and had our hopes up for food here. I am hurt and my family are as well. The isnt right at all. The server trying to fight and cuss out the customers as you can see in the pictures.

Use to eat here a couple times a yr in 05'-08' always great. Renee greeted and seated with a pleasant smile . Then Renee flipped a switch and her voice changed and she became verbally aggressive with my waitress who just arrived to my table to offer drinks. IHOP is half full and everyone is watching.. Renee then carried on inside the kitchen in the same behaviour. We couldn't see her but we still could hear her . I thought Renee must be the manager. So I inquired only to find out Renee is not management and has been employed over a decade. Renee if after 10 yrs you are not promoted to management you will never be a manager and should refrain making a spectacle of yourself and making customers uncomfortable. Seat the patrons and stop behaving inappropriately or maybe she should be promoted to dishwasher where she can't be seen or heard.

I ordered through Ubereats. First off, I placed my order around 12 AM and didn’t receive it until 2 AM. My delivery person told me it was because they apparently only had 1 cook in the kitchen, which I could be sympathetic to because there are staff shortages everywhere. That didn’t change the fact, however, that my order was partially incorrect when I got it. Instead of receiving a side of hashbrowns with my steak omelet , I received soggy, undercooked pancakes that literally broke apart when I picked them up. The omelet was okay; I didn’t finish it. Ubereats refunded me for the amount of time I waited for my order. I don’t think I’ll be ordering from this iHop again.

We were seated immediately on a moderately busy day. Essence took fantastic care of us. She was prompt, attentive and friendly. She made suggestions that were helpful and pointed out various options on this new menu. Her coworkers are silly and obviously like working with each other. It is a delight to see folks doing a job well and having fun doing so.

Family and I went for breakfast on Christmas morning so we already knew to expect a wait which was not an issue. Once we got seated the waitress was rude and that’s putting it nicely. My husband and I ordered coffee and my coffee cup was dirty had lipstick on the outside and coffee stains on the inside where it was not washed, and I knew she had to see the cup was dirty when she poured the coffee, ( the picture of the napkin is where I wiped the coffee cup off so it was definitely not stained) said something to manager about it and he apologized and bring fresh coffee in a to go cup, omelets were overcooked, customers walking and getting silverware themselves, the young lady wrapping the silverware did not have on gloves and was going back and forth to open the door then back to wrapping the silverware WITHOUT WASHING HER HANDS!!!!!! I will NEVER BACK TO THIS IHOP!!! Disappointing and NASTY!!!!!

Today my 3rd son graduated from high school. We went to the IHOP on Assembly St in Columbia SC for breakfast. Mr Sam and his team were more than amazing! When we arrived he informed us it would be a 20-30 min wait because they were short two servers. No worries we thought we love IHOP. I have to say while we waited and even after getting to the table I watched in amazement. Mr Sam assisted his staff in between touching base with the customers in the lobby. I was very impressed with the level of teamwork displayed. Every member of the team was doing something to help customers and each other. I told Mr Sam this speaks volumes to his leadership and how he has developed this amazing group to work together and get the job done. He might have been down two waiters that day but he had everyone he needed for that shift. He made everyone’s graduation breakfast a great experience. Thank you Mr Sam and staff working on June 3, 2022. You are appreciated!!!!!

I suggest to the management that they need to hire more servers and kitchen staff to accommodate the guests. That likely be will only possible with better wages and benefits. It is not a matter of "people not wanting to work," but a matter of people not wanting to work for less than it takes to survive. All the issues mentioned below would be resolved with better support and compensation.