O'charley's

A very pleasant experience. The decor is easy on the eyes and the walls don't have too much going on as with traditional restaurants that have bars. Service was equally pleasant and swift with tending to our needs. Our waitress in particular was very affable and attentive. I definitely felt cared for! The menu isn't the most unique thing in the world but I felt that what food they did serve was of a finer quality— to which ended up being true. The food came out in a timely manner and tasted great. I'll definitely be coming back here.

Fast and attentive service, my table was attended to often. I had the 12 oz Top Sirloin steak cooked medium rare. Upon cutting the steak open it was very rare, but our server noticed immediately and offered me a replacement steak. The replacement steak came out quickly and I was very satisfied with our server and my experience despite the brief hold up. Menu is a little bit basic, not many of the options stood out to me. It wasn't super busy considering it was a Sunday night but there was enough people to feel lively. Overall I felt the menu wasn't too special but the service was excellent, thank you to Cait for the excellent service.

If you are in Concord you need to stop here. We were part of a large party and they didn’t turn us away. The staff was fantastic, friendly and went out of their way to make sure we had a wonderful experience. The food was delicious, the rolls were hot and the restaurant was clean. If you stop by ask for Jya and Niya. They are the best!! Ms. Karen, the manger, is also very friendly, accommodating and professional. Can’t say enough positive things about this restaurant and staff. We will be back

6-30-22 UPDATE: I updated my review to 4 stars based on receiving contact not just from the restaurant manager (Karen W.), the response here, but also a response sent from corporate through the restaurant. I feel like after speaking with the manager (who called me, listened, and was very sincere in trying to make amends for what happened), that O'Charley's does seem to actually care about its customers, which goes A LONG, LONG WAY, considering so many other places do not. So, the response I ended up receiving will ensure that my family and I definitely give them another chance. First of all, one of my entire steak dinner orders was missing when my daughter got home with all of our food. Second of all, my steak was supposed to be cooked medium and as you can see from the pic, it was almost well done! It was so dry and disgusting. I will not be ordering from Ocharleys again as this was not the first time this has happened and the restaurant does nothing in terms of customer service. I’ve “left feedback” after every order and have never gotten a response from the restaurant or anyone at corporate, so here it is for everyone else to see. Overpriced, tasteless, poorly cooked food (and they somehow manage to leave our entire meals from your order).

I went to take my family to Chili's in Concord on new years day for dinner and they had an hour wait. Saw O'Charley's across the street, gave a calls they said 25 minute wait time, decided to try something new. We went over and there was an older gentleman being the host AND cleaning tables. He kept forgetting our names and how many were in our party, I chalked it up to them being understaffed as the place was half empty yet still had a wait. We were seated and ordered our meals. I got the famous chicken tenders, they were okay. They tasted like fast food, but good fast food, but not restaurant quality. The fries were great but the rice pilaf was bad and had a lot of hard pieces of rice as if it's been sitting around. My wife got a salad which she said tasted like fish and couldn't eat it. My kids liked their cheeseburger and and pizza kids meals well enough. So the food was...average, with bad rice. The service was decent, we were never left waiting too long and again I felt like they were understaffed so I'm very understanding of that but my wife thought the service was terrible and slow. The decor and ambiance was very bland, almost like we were sitting in a cafeteria. All in all, it wasn't terrible but I wouldn't call it good. We will not be returning.

Was there 1/19. Mot busy for dinner. Waiter brought rolls very hard and were stale. We requested new ones he brought them. Good was good but I have had a better experience there. The waiter was good. But he was put in a situation where they gave him rolls that were hard and reheated in the microwave so when you broke the roll open it was all stiff and hard inside. It was definitely not his fault. we'll try it again someday.