Dave & Buster's Concord

So my family and i decided to take the kids out bowling and have some drinks. After being told that no reservation was needed to reserve a lane we arrived and of course had to wait. Well while waiting of course we wanted drinks. Attempted to order what was advertised but was told we couldn’t initially without showing 4 i.ds’. After showing them the Tower that was advertised suddenly wasn’t available and there was no attempt made to accommodate my party and i at all. The front bartender wasn’t very pleasant either and the manager’s on duty were obviously clueless

Went here for both dinner and to play games. Dinner was definitely a zero star experience. After some discussion among the staff we were told to sit anywhere. We placed our order online at 5:55 PM. At 6:05 an employee walked past the table and dropped a bowl of macaroni and cheese on the table. She did not look at us and did not speak to us. Just dropped the bowl on the table and kept on walking. At 6:13 a different employee stopped by our table and asked "Did you order online? What drinks did you order?" At 6:16 the drinks were delivered (21 minutes after we placed the order) along with two of the three food orders. At 6:18 the third food order was delivered. The fries (two different orders) were delivered to the table at room temperature. A burger was ordered cooked medium and it was delivered to the table very well done. The lettuce and tomato on the burger were visibly wilted and obviously not at all fresh. At 6:40 someone finally came by and asked us if we needed anything. The place was not busy. Only one other table was occupied.