Starbucks

This was my favourite Starbucks in all of Cupertino. We generally kept clean despite the high volume of people, and the staff made an extreme effort to get your order perfect. Even compensated me a gift card with an order was very delayed, which was a very nice gesture even though I wasn’t angry or complaining, they took preemptive measure to ensure that this experience was justified. I find it to be a very high-volume restaurant however if you order on your mobile device that this is not a problem. There’s great sitting room for working if your company allows. Washrooms are also pretty clean the times I’ve used them

This store is in a great location if you're staying in one of the close by hotels, unfortunately it stops there. The parking lot is perpetually full with patrons from all of the stores in the plaza. The lines are long, the service is at the lower end of what I've experienced at any Starbucks, and due to the shape of the store, there is minimal seating if you're planning on staying to do some work. I'd suggest going to any of the other locations on Steven's Creek for a better experience.

Unusually bad today. Usually this location is ok, not sure what happened. Walked in at 11:20am and wanted a breakfast sandwich, they didn’t have any breakfast sandwiches so I settled for a cheese danish. Turned out they were out of almost all their food, including what was in the display case. So I said ok what do you have and they gave me a free breakfast roll and apologized for the inconvenience. Ordered my coffee with LIGHT ice and they filled the cup to almost full with ice. They were out of napkins at the little station with straws and sugar and stuff, asked about it and they said they’re completely out but can give me a paper towel. One girl making drinks, and two more employees standing behind the food and watching. It’s looking like poor management, BUT I’ve had satisfactory experiences at this Starbucks a few years ago so I’ll leave it at 3 stars instead of 2.

The staff is very nice, and drinks are made well. However, I have been in to the store at about 6am for 4 mornings in a row and each time the place is dirty. Arriving early in the morning means no one is cleaning in the evenings. The bathroom had toilet paper all over the floor, fecal matter on the toilet, no paper towels...I could go on. It was more than gross. The table I sat at had food, hairs, etc. on it. I would have at least expected staff washes off the tables before opening. The floor wasn't swept and was particularly dirty under the tables.