Steak 'n Shake

I normally love their food but the service is absolute garbage and what is worse, is that they get constant reviews of extremely slow service and unfriendly employees and yet nothing is done about it. No apologies, no trying to make it better, nothing. They might as well just close down because as good and cheap as the food is normally, it’s supposed to be fast food. And the last order I got was wrong and poorly put together. Ordered a double steakburger and fries and got this sad excuse of a frisco melt. Was two tiny little patties smushed together on some sourdough drenched in sauce and one piece of cheese. Extremely greasy. I get waiting a few extra minutes for a freshly made burger, but 30-45 minutes in a line with only a few cars? Could have gone to a sit down restaurant in that time, eaten the food and left before you get anything from here.

Staffing shortages have hit every industry, but none more than food. This was my visit since COVID. There isn't a hostess or waitress to meet you. Instead you order at a kiosk and wait for your number to be called. The staff is working to fulfill both Drive thru carryout and dine in orders. Don't expect to get in and out. The cleanliness and the stocking of the bathrooms is what left something to be desired. It's difficult to practice good hygiene when there are no towels soap and toilet paper. Despite that, my experience was positive.

The restaurant is aging quite a bit, but the service is still nice. Menu items are greatly reduced, so several of the older items are no longer available. Last time I was here, there were only 2 people working. One in the kitchen and one at the drive thru. Be nice! They got me through in about 15 minutes from order to driving away.

Had to use a touch screen system to order since covid but found it to be a great experience. Very easy system to use and ensures that your order is exactly what you ordered. No waiting on any wait staff to Seat you or to take your order then have to relay it to the kitchen. The order flow was flawless.

Don't expect the Steak n Shake on Pleasant Hill to actually follow a schedule of open hours. My son and I just tried to go inside at 9:30 pm and as we approached one of the cooks came and locked the outside doors at 9pm. One door says open till 11, the other door states that the estabilshment will be open 24 hours. The Google page says that the establishment is open until 12 midnight. No where does it say they close at 9pm or that the dining room is closed. You would think that a chain that is practically obsolete and dieing on the vine would be a bit more interested in maintaining their image and customer service. This is not the first problem we have had with this location, and yet they continue to find ways to be a huge disappointment. So unfortunate that good food is so poorly managed. You have been warned, so have a back up plan before deciding to eat this Steak n Shake. You will likely need it.

Food was okay, they didn't have shakes when we went which was my first time their so not sure what to expect. We got two burger/fry combos for total $9, so good cheap food. The burger was alright but the fries were kind bland. It's not the employees fault I just think there are better options right down the street.