Einstein Bros. Bagels

This is one of the strangest managed businesses. It has really gone downhill in the last couple of years. Some eateries have responded well to the pandemic, and then there is this Einstein's. My husband and I said that we were going to stop eating there as much when they started asking us if we wanted to tip when we went through the drive-through. I've never been asked verbally if I wanted to tip while going through a drive-through. It incredibly awkward. I have either had the option of tipping on a computer screen, or writing it in, but I don't think that you should have to tip for drive-through service/fast food and I don't want to have to stare the person in the face as I tell them that. But alas, today I got a coupon in my email for a free bagel sandwich for my birthday. I went onto the app and saw that they now did curbside and I was super excited as I have been sick and didn't want to go anywhere. I placed is for ASAP and then was surprised when they said it would be 15-20 minutes but it wasn't a huge deal as I could check my email while I waited. The app made me put in the color and type of my car and directed me to park and put on my hazard lights. After waiting for around 30 minutes, I called the store. The girl who answered was very sweet and she told me she would check. She then came back to the phone and told me that my order has been sitting by the front door in the pick up section. Why would they even offer curbside and then make you come in? If I hadn't called, would I have been sitting there forever? Glad my cold sandwich was free but yikes. Is Place needs a training session and for corporate to take curbside off the app as an option.

I really like this place, the staff is always super friendly! I order the same thing everytime I go, garden avocado no tomato add bacon. My sandwich is never the same (even though I order it the same everytime) , today they were out of avocado. I opened the sandwich up and all that's on it is bacon and 1 egg. I paid 8.73 for bacon and a egg. They never mentioned they were out of anything else expect avocado. Where did the rest of the stuff on the sandwich go? And I hate to complain, but this is my treat to myself as they are not the cheapest place around. Would just like some consistency if you make me pay $2 extra for bacon and 5.99 for the sandwich and then not include everything else on it. Bagel, bacon and egg, that's all I got. Pretty disappointed.

I'd give 2 stars but I know all locations are not this bad. I realize this is no jewish deli but the ratio of lox to onion to capers and schmear is so poor, that to get it all in one bite was trucky. When I layered the ingredients to facilitate all in a single bite, all I got was one good bite then I threw the rest away.