Arby's

Damien gave good fast service. The overall service is very consistent. Ordered the same thing multiple times, always tasted the same. Not too busy of a location, highly recommend. Update: The staff are extremely good, I can, without a doubt, say that this is the best fast food drive through experience in Ft. Collins. Staff seems to be a new team, and they are very good at what they do.

Day shift Female manage has no business being in customer service as she cannot adequately run this location. Not sure what's changed other than her in the last few years, as I've been a loyal customer since 2014. We spend over $30 to have family lunch this afternoon. First of all she wouldn't honor my military discount per usual. Then when we got home we didn't have any condiments in our order, specifically any Mariana sauce for the two orders of cheese sticks we received. Not even a single napkin was in our bags. I called to inform her and she completely disregarded my concern and no care that they missed the mark. Only stating we should have asked for it. I've never had to ask for Mariana for cheese stick...it's a given. And the cashier didn't tell us anything when we paid, nor asked if we needed any condiments. Every time I've ever been here it was given. Only things ever questioned were horsey sauce or special Arby's sauce upon request. Ketchup & Mariana has ALWAYS been given in the past, at this specific location. I'm tired of RUDE management with no customer service skills and poor quality food. No more of my business Arby's!

For one this is the cleanest Arby's I've ever seen. They were having difficulties because they were short-staffed however I still waited less than 5 minutes for my food. I wanted to eat inside but it wasn't possible, not the end of the world. The people working were friendly and quick and as always the food was delicious.

I've noted some of the bad reviews but I live nearby and have never had a bad experience here. A whole lot more than just a food item goes into the customer experience. I rolled up on Arby's at lunch time when the drive in line was long. I needed a beer battered fish sammy. I got that sammy and was not disappointed. Management had matched the staffing to meet the lunch time demand - the drive through line moved surprisingly fast. That's not easy to do when you have a menu with more food items than you can count. When I pulled up to the window the employee who handled my order was extremely pleasant and outgoing. He confirmed my order before handing me the bag and asked if I wanted any sauces. The sandwich was very different than their seasonal fish sandwich. It was the beer batter. Very light, thin and crispy. It truly enhanced that large hunk of fish. And it was served with pickles, lettuce and tomato. I opted out of the tartar sauce. Honestly, this sandwich did not need to be enhanced with tartar, it was that good by itself.