Santa Fe Cattle Company

GREAT service and GREAT food! When we arrived we were seated right away from the hostess (which was very welcoming). My daughter was upset at first that they didn’t have crayons and coloring but shortly after being seated the manager or manager in training, Belinda, came up to see how we were doing, my 4 yr old daughter told her what she wanted and with in 5 minutes she came back with crayons and a printed color sheet. Not only was that cheesy customer service but our server Storm was friendly and provided fast and consistent service. I highly recommend this place along with these two ladies!!!! The chicken tenders were delicious with lots of flavor, my Shrimp Po’boy was amazing! Not only the flavor but was packed with Shrimp!! My husband had the Cowboy Combo Chicken was moist, sausage delish, to him ribs were slightly over cooked but still delicious

You can feel the ship sinking! It’s like being on the Titanic as it plummets to the ocean floor. The server today didn’t help this feeling at all. I have never seen a manager in here in 4 visits and you can tell either the manager is hiding in the back or doesn’t care if there is a manager at all. Food was served separate from each other. My husband got his about 15 minutes after mine so mine was cold by the time I ate because I’m not eating without him. He ordered a chicken quesadilla. She said it took so long because the chicken took so long to cook. My daughter has food restrictions. Her food came out with mine but with the tomato she can’t have. She picked it off with anything that touched it but this was not how she ordered it. The bathroom was disgusting and chemicals have not been used in a good while. This visit I finall found the manager when we left. I assume the red button down shirt with keys is the manager. He was picking weeds in the bushes with another worker.

We went there to have dinner and was told it would be at least a 30 minute wait to be seated. When I looked around I was puzzled as to why it would be that long of a wait when I can clearly see a minimum of 8 tables that were not being utilized while standing at the hostess podium. Then they told me that they would text me when a table was available. This further confused me as to why I had to give my personal information to be seated. That is data collection at its finest. They didn't offer for us to sit at the bar when they said it would be a wait. I had to ask if we could sit at the bar. We were not greatest with a smile or a simple "Hello, Welcome to Santa Fe!" When I spoke to the bartender I found out that they are short staffed. He took great care of us as we sat at the bar. I don't remember his name but kudo's to him for going above and beyond to take care of us and the tables Infront of the bar. People were just sitting outside waiting in the sweltering heat instead of being seated and explaining what was going on.

I am so glad we didn’t listen to the negative reviews and stopped by the Santa Fe Cattle Co in Hammond, La on our way back to Mississippi. Despite being very busy an hour before closing time, the service and food was A++. My husband ordered the Steak and Ribs Combo with a salad and fries and I ordered the Steak and Chicken Combo with a salad and loaded baked potato. We also ordered the Santa Fe Eggrolls for an appetizer. The appetizer was delicious and all food was cooked to perfection. The portions were very generous and we totally enjoyed everything. We would definitely recommend this restaurant, but come with an appetite! You’ll need it!

I had call 2 days ahead of the schedule event. And, had waited and hour and 15 minutes before the area assigned to Us, was ready. Which was okay gave everyone time to enjoy themselves etc. The waiter was overwhelmed by the size of the party group. Which made his performance horrible. After waiting for hour and 35 just for drinks and food orders to be placed. We had order Appetizers.. Which was overcooked and burnt. Still trying to give the restaurant a chance.. Time is going by once again... It definitely should be time for them to close. After (2) hours The Adult beverages were served. Now having to ask the waiter do they still offer rolls. He give a look as if I had offended him.. The food is now being being served My daughter food had hair in it. My niece wings was burnt. I asked for my T-bone to be cooked medium well. It was definitely over cooked. My Cousin ordered never came out. And We was told it was placed with another order. Now she's having to wait for another hour. And, management was supposed to come to the table NEVER made it. While having to ask for sides that never came. There was 4 orders that should've been sent back. But, We had grown tired of the whole experience.. Which made this one Sweet 16teen Party a disaster. Since this was her favorite restaurant. We asked for The bill and Ended up grabbing a pizza to make sure her party guess was full. I don't think I would be returning to the restaurant with a large group or on a busy night. The Santa Fe crew was definitely tired and didn't care about their performance.

Took forever to get just 2 salads. One , a grilled chicken Caesar salad, had over 20 croutons on it ( not exaggeration) and a very small piece of grilled chicken. The taco salad bowl was completely full of only lettuce with just a little bit of each topping on top and was salty. Only positive thing is our waitress was very friendly.