Pizza Hut

Ordered a pizza via phone to pick up on the way home. When we got there, apparently they got the order wrong so we had to wait while they made the correct pizza. GM kept blaming the "call center" and said we should have verified our order...which I did, repeated the order twice. So after waiting for them to make our pizza as ordered, got home and it was so overcooked it was hard. Took it back and the GM didn't say a word, just refunded our money. We won't be going back to that franchise and will call corporate headquarters Monday to make a formal complaint.

customer service was great. Nice young lady handling transactions. I felt sorry for the crew because the air conditioner is broken and have been for weeks. Now I typically don’t go to this location but today I decided to and was very disappointed. My pizza was a tad bit over cooked and the brownie was burnt and hard as a rock. Maybe the oven needs cleaning or something idk. Could have spent my money else where.. I live 15 mins away, 6 months pregnant and traveling with my 3 yr old and 11 month old so could not make a trip back. Ultimately I am very upset and will not be going back!

Total rip off. I ordered pizza online for delivery they 1st called me to say they couldnt deliver pizza. Then when i asked for refund, they said doordash will deliver it for them. I should of stuck with asking for refund, cuz atleast at that point they would answer the phone cuz the delivery finally came and it was wrong pizza and missing items. So i called them to ask for refund of items i payed for and did not recieve, and they just left me on hold so they wouldnt have to talk to me.... Total rip off. Order at ur own risk. Be prepared to be charged for what you order, but not recieve what you order.

If I could give this Pizza Hut negative stars I would. I ordered our pizzas at 5:30 with an estimated delivery time of 6:30. At 7:00 with no pizzas, I called the store and sat on hold for 14min listening to a recording...never spoke to an actual human. My husband finally just went up there and was told it would be another 20min, then they came back with our “order” she didn’t know how to take the deliver fee or the tip off my order since we had to get it ourselves. Btw...this is what we waited 2hrs for...NEVER AGAIN! I want to be completely refunded.