Chick-fil-a

Ive been coming to this chick fil several times since i work 5 minutes from there. During lunch time its always crazy packed and drive thru takes long so I usually order on the app and pick up carryout. Yesterday during my lunch around 1:00 pm I got there and there was an empty parking stop at the front so i go ahead and parked there and wait for the notification when my food was ready. No more than 2 minutes go by and a employee comes up to me saying I could not park there. Keep in mind there was no sign nor cone saying otherwise. He said that parking was for drive thru ( for cars from drive thru to wait for their food if needed). I told him I was waiting for my food for carryout and he said I still needed to move. I didn’t made it a big deal so i just moved and had to park next door at Taco bell , since chick fil doesnt have enough parking for customers. I then go inside to pick up my food and I drive to my job to eat there. I ordered the spicy deluxe meal & Im literally a few bites done eating my sandwich when I notice a bug stuck to the bun on the inside of the sandwich. It kinda looks like a grayish colored ladybug. I immediately stopped eating & I didn’t had time to go back to chick fil a to show them cause I had like 5 minutes left from my lunch. I already complained through the app & they are supposed to call me within 1-2 days . Im glad I saw the bug before eating it or how knows If i ate some without knowing .They should be more careful when serving customers.

It was not good. The person that took my order was acting as if she had no idea what a chicken wrap without the tortillas making it a grill chicken lettuce wrap. Instead the "manager", handed me my order he asked me to check it i did and I showed him it was a grilled chicken lettuce taco. He didn't offer to remake it he just apologized and walked away. I just left the bad service along and told the "manager" i'm sure I will get a review from google. Once I unwrapped the paper from around the grilled chicken lettuce taco it fell apart so I took pics of it and didn't even want to go back into the restaurant because the manager already told me by example that their was nothing he could do. I have gone to Chick-fil-A in Southlake TX which was another 15mins away and asked for the same thing. Grilled chicken wrap without the tortillas and it was perfect. It was a long wait for a chicken lettuce taco that opened up like a salad once I unwrapped the paper from around it. This was a 20min odyssey and it was walking with myself being the only walking customer. Highly Not recommended. I was very disappointed the manager was indifferent.

I was so disappointed with my food. I purchased my food about 11:30am and my sandwich wasn't even warm. Normally it's smoking hot and fresh but I guess someone didn't want to be at work today so they didn't care what they allowed the customer to eat. We spend our hard earned coins to patronize these places and the workers could careless. My waffle fries was a Lil warm. The overall experience today was horrible. Waste of money.

First time at this location since I moved to this area. Wish I would of read the reviews before hopping in line at the drive thru. Got in line Friday at 11:37 am thinking it is two lines like any other CFA. Nope one line that wraps all the way around. Get to the window see pic where I circle led the truck at that point you are only halfway to be able to even order... Received my food at 11:57. 20 min come on, really need two lines!! Also, not much fries for a medium ( they were not even warm) and asked for no salt and they we salty. First time disappointed in CFA. I will stick with my fav location Keller Alliance and Southlake. Sorry Irving.

My food is almost ALWAYS cold and stale every time I order!!!!! Obviously these workers don’t care how they make your food. I tried to give them the benefit of the doubt and not complain, but enough is ENOUGH!!! It’s close to my job, so that’s the only reason I come here. Fries and chicken taste like its been sitting out for hours… and this is lunch hours when its busy. I used to work in dining so I know how old fried food taste. Give people decent tasting fresh food!!! Its pure laziness and sad! If this keeps happening, I will report this to headquarters. Period.

I refuse to believe this Chick-fil-A has almost has 5 stars. We decided to stop by for a bite to eat. We ordered mobile pick up. Our mood and appetite changed when Sara(h) came to deliver our food. She was cold, did not greet or acknowledge us. She placed the bag in my hand and couldn't turn fast enough to leave. My fiance and I looked at each other in disbelief. She was rude and is not Chick-Fil-A material. It is not her pleasure to serve and she belongs at McDonald's with the service we experienced. We communicated this matter to a team member and now I'm sharing my experience here. A few days later..NOW I SEE A PHOTO OF A BUN THAT HAD GREEN AND BLACK MOLD ON IT 🤮🤮🤮🤮🤮

If I told you it would take an hour just to receive three biscuits would you believe me? Well believe it. I placed an order on the mobile app thinking it would be easy to go through the drive through and pick up my order. No. I wait 40 minutes in the drive thru line and then when I get to the window. The girl asks me do I want to wait 14 minutes because the biscuits aren’t done. I said what are y’all doing? She said the cooks are new and the management is new so that’s why. New management needs to get this store in order because an hour for three biscuits is not acceptable or okay.

I work less than 10 minutes from this location, so it’s convenient for me to grab breakfast. The last 4 visits (In 2 weeks) have been a terrible experience. My order is either completely wrong or it’s old and cold. Why are we waiting in a long line for cold food? You would think that everything is fresh due to the wait. I guess they pre-make everything before the morning rush and throw it in a bag. Do better, please.