Caffe Ladro

I tried hot Cocoa today and it was one of the worst kinds. It tasted like chocolate milk for children. Calling it too sweet would remotely describe how bad it was. I went back asking if they can do something about it and the employee is rude too and suggested to ask to add lesser cocoa NEXT TIME. I guess Caffe Ladro is not here to make a better experience for customers and too rude to actually do anything about it. At least that's what I have felt. Disappointed!!!

I know we are supposed to be practicing social distancing and all but that does not mean you be rude and don't do your job. We always pickup our espresso beans from there since its alway freshly roasted. I went to get a couple of bags today, and the lady behind at the counter is in panic mode. She actually shouts at people to stay outside if there are 2 people in the store. She punches the total in the register jumps back like 10 feet. She is in rush and does not want to answer questions fully. Finally, she asked me to reach over the printer and tear out the receipt and sign it. I was surprised. Dies the paper or the printer have germs or something. If so, then they should clean it. Anyway, I did that, but next time I am not going sign anything for her. I think the person over reacting and better stay at home than ask customers to do her job.