Jersey Mike's Subs

I’d like to start by saying that Jersey Mike’s is, by far, our favorite sandwich shop. We have been frequent customers since you opened on Fruitville Pike. On average, we order at least 4 times a month, if not more. With that said, on November 9, a few (3 to be exact)of my family members from out of town had never experienced Jersey Mikes. We had had one of the worst days of our lives and without going into detail, suffice to say we had spent a traumatic day in the hospital that did not end well. On our way back to their hotel room we were famished and just wanted some comfort food and to sit quietly together to regroup. We ordered our food at approximately 8:35pm, after asking if it was still ok to order as they were closing at 9. The 3 employees behind the counter were respectful, no problems whatsoever with them. They were even given a tip. As we sat eating, we were well aware of the time and we’re already rushing to eat. My family members were very impressed with their sandwiches as I knew they would be! At approximately 9:04pm, a female appears from, I am guessing, the back. I hadn’t noticed her prior to this encounter. As she was walking from the back, not even having enough respect to approach our table first and be polite, she loudly says “OK ladies, time to wrap it up!!!!!” As she is saying this, she’s punching her fist in her hand aggressively with a very arrogant look on her face. We were in complete disbelief. I told her we were just about done and she said “yeah well, we closed at 9. It’s time to go…” Her demeanor was extremely condescending and unprofessional, as if she was showing off for her coworkers and looking for a confrontation. Well, she got it. I walked back to her and asked her if she was a manager. I told her it was 9:06. It’s not even 10 after and she was being extremely rude and disrespectful. We were just finishing up our meals…she remained aloof and argumentative. I then told her she was completely out of line and my elderly, disabled aunt just lost her son and she needs to apologize to her for being so disrespectful. Instead of walking over to our table she remained standing at the back of the store and loudly said she was sorry. That’s when I asked for her name. Her arrogance continued until we left. We did feel bad for the other employees and would like to thank them for being so respectful and professional. They appeared to be younger than Ms. Attitude but exceptionally more mature.