Zaxby's

I placed an online order. When I arrived at the store (within a couple of minutes of the estimated pick up time) I approached Patricia the cashier to inform her I was there to pick up the order I placed, she looked a bit confused but informed me that it wasn't quite ready which is perfectly understandable given that they were somewhat busy. I proceeded to watch 10-12 people come in the store, place their respective orders, receive said orders, and leave. At this point I was the only customer still left in the waiting area so I again approached Patricia and asked her if my order was going to be ready soon, after again seeming confused, I reiterated my name and online order, she then went to a rack behind the counter and picked up my order which had presumably been sitting there the entire time, given how cold the food was when I opened it. I am generally a patient person, and I understand that foodservice can be a high stress and likely underpaid situation to work in, but this experience was absolutely beyond the pale.

I know now not to visit you early in the morning and buy a salad. This was the worst salad that I have ever bought from you that had hardly any lettuce, well done tomatoes. The best thing was the eggs and maybe the chicken. This had to be a leftover from Sunday. I can't say that you gave the best salads anymore.

The individual taking drive-thru orders outside is the first impression of your business, like it or not. Today, that individual was completely filthy. His jeans were covered all over with hard-to-miss dirt stains as if they have never been washed. Body odor was also present. This is a food service health violation in the state of Georgia as staff are required to practice personal hygiene and wear clean clothing while working. This will be reported.