Zaxby's

A terrible overall experience. The food and flavors were normal Zaxby's good. BUT the service was miserable and the restaurant filthy. I know these are not the standards that Zaxby's tries to attain. Everyone on the front counter was congregating in the drive through for chatting. One young person had their phone on the counter or in their hand. The same person had a drink on the counter and was eating food as well. All 3 become food safety concerns when they are simultaneously handling food and drink for customers. Truly a visage of how NOT to serve food. The tables were nasty. The drink counter was covered in dried drink rings. All napkin holders were empty. Sweet tea was empty. Freestyle coke machine needed a wipe down..... not what I normally see at Zaxby's.

This location is clearly struggling with poor management. When you compare the downtown location to the bass rd location it’s night and day. When you go downtown you get your moneys worth when you go to bass location you get chicken fingers that appear to have been cut in half to save on food cost. Update: 1/24 went back same experience over cooked tenders no seasoning on the fries. Don’t get me started on that trash chicken sandwich.

Absolutely the worst experience we have ever had in a Zaxbys. Had a simple order of 2 sandwiches and an order of fries. Told the person at the counter 4 times that we wanted the sandwiches plain. Took 40 minutes to get the food then both sandwiches were made incorrectly. After looking at the receipt we found it was not the kitchen staff's fault, even after telling the inept employee at the counter plain on the sandwiches she still rang them up as club sandwiches. What a joke!!! Will not return to Bass rd. Zaxbys

Not sure what has happened, but this place used to be my go-to; always fresh. Not anymore. The toast I used to love is like rubber every single time I've gone this year so I decided to not get it anymore. The chicken strips are back to being good again. My favorite sauce is nuclear. The people are always nice. I hope the food gets back to being what I'm used to.

Terrible service. Every single worker was on their phone. There were people behind the counter that weren’t even workers…no one would take orders. The man in front of us asked if he could order. One worker acknowledged him and said “i don’t know how to take orders.” This Zaxbys definitely has some management issues. (Bass Rd location)

I hate to knock a business that’s trying to hang on right now, but this Zaxbys is just awful. Places need workers so badly that they’ll literally hire anyone, and it shows. I placed a mobile order at 2:24pm. Walked into the Zax at 3:39. At 3:24, an hour after I placed the order and 45 minutes after I walked in, it still wasn’t even being prepared, so I got a refund and left. Let that sink in: apparently, they were more than AN HOUR behind on filling orders. What if you’d been in the drive through with a screaming baby in the back seat? To their credit, the girl running the register and the manager who gave me the refund were both very nice and clearly frustrated with the kitchen, but if the only people you can find who are even willing to attempt to work aren’t capable of cooking chicken tenders and fries in under an hour, what can you do? This may be a glimpse into the sad future of food service experiences everywhere, but if it is, there will be a lot of places closing down. I must have seen 20 people walk in while I was waiting, look around at the chaos, and just turn around and walk out. The Northside Zax didn’t make it, and I’m now doubting this one will either. Even obese Americans will only wait so long before they simply start frying their own chicken again.