Red Lobster

I'm only giving it 2 stars because the food I did eat was good. Went with 3 other people on a Sunday during lunch time and they weren't busy. Our hostess sat us and our waitress, Cheyenne, was at our table within minutes to take drink and food orders. I ordered a create your own with a steak, cooked medium and shrimp scampi and broccoli. The food arrived and I asked for condiments. She never returned to the table. She attended to tables near us. NEVER CAME BACK. She left the condiments sitting on the back of a booth across the room. When I cut into my steak it was rubbery and tough and extremely well done. I continued to eat everything else. There were no other servers around to assist either. When she finally did return, I had eaten all of the shrimp scampi and everyone else was finished. I let her know my steak was not correct and I no longer wanted it. My party was getting boxes and ready to settle their checks. She told me to put it on a small plate and she'd have them cook it more. I asked for a medium steak and got well done. How was the kitchen going to cook it more when it's well past done? I politely told her no because we did not have time to wait for another steak to be cooked and I'd already eaten everything else. I just asked it be removed from my check. When she returned, my check was $21.04...that is the original price of the create your own. I was still being charged full price. I brought it to her attention and she snatched the ticket with an attitude. When returned 10 mins later, the total was $20.85...what was removed? Taxes?...I asked to speak to the manager because I only wanted to pay for what I was able to enjoy. Cheyenne rolled her eyes and marched off with an attitude. My party had already went to the car. I had to wait another 15 mins for her to return and finally bring me the corrected check. I paid and still left a cash tip. There was no need for attitude. I was polite and simply wanted to make things right. I was disappointed because I only wanted what was fair. If it could have been corrected at the beginning of the meal, I would have been more than happy to have another one cooked. Started off good but just went downhill...

We reserved a private dining area to host a surprise birthday party for our 86 year old Auntie. The area was ready for us to decorate and we were greeted by management and our waitress Soleya. She presented us with superb customer service for the entire three (3) hours we were there. She took our orders with no errors, served hot biscuits, appetizers and had all entrees out timely and hot!! Each entree was delicious. GIVE THIS YOUNG LADY A PROMOTION!! Thanks for making our Auntie's birthday celebration one adorned with a FABULOUS Spirit of Excellence!!!

First time in a while eating at a Red Lobster very good good service and the biscuits were phenomenal. Went back to this red lobster location they had some feisty lobsters that apparently just came in they were just as good as when I was posted to the east coast and used to buy lobster off the boat surprisingly fresh awesome service great dinner

Wow, it has been several years since I went to Red Lobster. After our meal here, I am sure it will be several more before we go again. They don't bring you cheddar biscuits anymore. We ordered the lobster bisque. The only things you can taste in it are salt and cheddar cheese. Lobster or even the taste of it is nowhere to be found. Next we ordered the ultimate feast. The lobster was cold, the crab legs were tiny, and the shrimp scampi was pretty much inedible. The fried shrimp was okay but defiantly not great. On the plus side, our waiter was nice and very professional, so he brought this review up to 2 stars.