Jersey Mike's Subs

Edit: We decided to come tonight for another shot and I can’t even explain how bad it was without getting so upset. The guy behind the counter was great. He has braids and glasses and I hope is recognized for how great he gave customer service. (I could not get his name before we left, but I hope someone knows it to give props to him) The other guys behind the counter was incredibly rude and outright insulting. We came here an hour and 45 mins before closing (7:17pm) and ordered our usual. The guy behind the grill came walking in and literally said “seriously?!”, when the other guy called out the order. Now I get being tired and worn out, but we were far early to have someone express such a remark. I had to ask the cashier if they were closing early, to which he said no, we are open until 9pm. The whole experience was uncomfortable and I felt so bad for the cashier who was fantastic! The employee who complained handed us our sandwiches with a “here ya go” and walked off. I was almost in tears by how uncomfortable he made me feel. I’ve worked in the restaurant business, and I know how times can be tough, and exhausting, but this guy just made me feel like I should never go to a place an hour before closing. I have no idea what’s happened with this shop. It used to be so great, but after another chance tonight, I will never be back. I hope the manager takes a little more pride in this place and hires better help and trains their employees a bit better. Twice now in the last two weeks that the open sign has been off at 7:30pm with hours listed 9pm on google page. We used to go here quite a bit but will be moving on. I hope they update their hours soon.

One of the best restaurant experiences I have had in awhile. The young people on staff were friendly, professionally dressed, and so polite. Everything on the sandwich dressing station was very fresh & delicious. The restaurant was spotlessly clean. Our sandwiches were awesome. I highly recommend Jersey Mike’s on Roswell Rd. in Marietta.

I just waited 30 minutes past the time my food was supposed to be ready for my online order of two sandwiches. That was unacceptable. Also, and maybe it's just me, but when you disappoint me this badly I expect at least an apology and an attempt to make it right. This isn't the first time this location has disappointed me, but it's for sure the last time. If you want to get the right order with an accurate pick up time then go somewhere else because going here is rolling the dice.

I frequent this business every week and have noticed the disrespect by the tall big guy. I have personally witness him disrespect the customers and the other employees. Respect and customer service is a must. I am very disappointed not to mention the uncleanness that was present. Normally I enjoy myself now not so much.