Dunkin'

I can't say enough good things about this location and my girls that kill the morning rush every morning with a smile. I have an extremely demanding and high stress job and most of the time the highlight of my day is having it start off with my dunkin' I pass 3 coffee shops on my way and no matter the line I use my app and wait to see them. It really sets the tone of my day and that first sip is like heaven. My world does run on dunkin!

I went to the drive through today and the woman on the speaker greeted me with an abrupt “Dunkin” then I started to ask for a frozen Matcha Latte and she again abruptly interrupted me and said “No Frozen!”. I simply asked “why?” and she then yelled into the speaker that “THE MACHINE IS BROKEN!!” I was so appalled by the service here that I ended up driving away without purchasing anything. There are ways that you can tell your customers that the drink is not available without yelling at them and giving them attitude! If I was her supervisor, I would be so disappointed in her attitude and the way she treats their customers.

My favorite part about this particular location is that they have a bypass drive-thru line for those of us that place mobile orders. Besides that, each time I have gone to this location, my drinks are ready when I get there and they are made just like I ordered them in the app. The employees have been pleasant and I will surely come through again soon.