Panera Bread

We have been coming to this Panera since it opened and I’m really not sure why. Service is normally pretty slow even for basic things like drinks, and often we have issues with orders not being correct. Add on top that it’s expensive and it’s just not worth it. Check out the photo of the “grilled cheese” sandwich we got; clearly no one cared enough to try here. Do yourself a favor and check out McAllisters across the street.

This location has terrible service, particularly during the morning hours. There are days where no one is staffing the bakery counter and so you are required to order through a kiosk and then stand around hoping someone will prepare your order. The coffee counter is never maintained — often out of cream, sugar, etc. Today, I waited 20 minutes for a toasted bagel! I understand there are staffing problems but there is no sense of urgency or teamwork. If they can’t get it together, maybe it’s time to shut down and save face for the Panera brand.

This Panera is very bad. Everything tasted off. They were completely out of coffee and most of everything. They completely didn’t make my order so I was waiting for a long time until I finally went up there and they said oh we probably don’t have your items in stock. Um… well why didn’t you tell me and I know they are in stock because you can see them when you order… All the workers kind of seemed out of it, including the manager…

This used to be a good location but no longer. I ordered on the app and they left an item out of my order. The bread on my sandwich was so salty it was awful. Why would they coat it in salt, who does that? I waited on hold for Panera customer service only to be told that it was a franchise and they would have to contact me within a few business days. I'm done with Panera.

Worst Panera experience ever! First off I took the first bite into me and my wife’s sandwich’s it was like a table spoon of freaken salt and instant baby barf can’t forget how stale they were! Also they had no baguettes to dip into my soup and the food was just super off for no reason. Never going back to this Panera again.