Chick-fil-a

I’ve been coming to this Chick-fil-A for as long as they’ve been in Middletown and this has been happening more than usual the last few times I’ve visited. If I order a large fry, that’s what I expect, a large. Not a medium, especially if I’m paying more for it. This has happened more than once at this location so I feel as though, I should warn those that want to order a large fry, just order a medium cause that’s what you’ll end up getting!

The people who work here are extremely friendly. The food is always good. The issue I had was seeing all the trash in the parking lot, extending all the way over to Kohl's. This isn't necessarily the fault of Chik-Fil-A or their staff, but I am hoping customers see this and change their behavior. It is absolutely disgusting seeing people eat, and then throw their trash from their car to the ground. I have witnessed people toss it out from their window like it was nothing. Middletown has always been my home, it is sickening to see people being so disrespectful. I feel for the chik-fil-a employees that have to deal with such classless customers. What is so hard about keeping the trash to yourself until you find a trash can later in your day, or taking it to a dumpster? Are people that lazy?

I’ve been coming here for lunch very frequently in the past few months. Both the food and service are always great. You can order on the app, sit at any table, and a server will deliver your meal to you. They also walk around to ask if you need anything (condiments, free drink refill, etc). The food and service are on par with a dine-in restaurant, with the speed/convenience of fast food. My personal favorite meal is the Spicy Deluxe w/ Pepper Jack :)

This has to be by far the worst Chick-fil-A when it comes to actually cooking the food. I have been going here for 3 1/2 years (because I live in Middletown and it’s the closest location to me ) thinking they’re going to improve but still a disappointment. I have visited all the Chick-fil-A’s plenty of times in Delaware and by far the best one is the Bear location. The food is never dry and it is never burnt. I’m attaching pictures of the food I received from the Middletown location and this is not just today this happens a lot with them. Their nuggets, 9/10 are stale. I just genuinely think they don’t know how to cook. Their oven settings are just way too high.

I went to this Chick-fil-A yesterday to buy some gift cards for the scouts who helped my son with his Eagle project. I asked a member of their team if I could purchase gift cards standing in that long ordering line because I needed 20 of them and didn't want to hold everyone up. He put me in touch with their manager who immediately began taking care of producing the gift cards I needed. While I was there, I saw their team members running food out for curbside pickup, delivering it to tables, I saw another member ask a lady if she would like some water while she was waiting on something other than a regular order. No lie, the customer service here is way above and beyond anything I've witnessed at the usual burger joints I've been to. Thanks for the outstanding and quick job, Middletown Chick-fil-A!