Caribou Coffee

The coffee is great - but don’t stop during high volume times because you’ll be stuck waiting in the drive thru for 10+ minutes without even getting to the window. One time I saw the drive thru line and went inside to order and stood by the cash register for 10 minutes before I was even helped then waiting another 10 for my drink.

This particular location is INSIDE of Hy-Vee Supermarket, and was closed at around 11:00 pm when we went there to pick up a few grocery items after an evening out. However Google Map is apparently unaware that the coffee shop is not a free-standing business, but a little kiosk. The supermarket is 24 hours, but the coffee shop is not. I didn't hate this place at all since I have not had a chance to try it, but needed to rate it in order to post information about the location in case anyone wanted to stop at a coffee house to have a quiet read, conversation with friends, or work on your laptop--not the ideal place for any of that. Just a quick coffee while you shop.

So, I visited on Halloween because my grandson had to use the bathroom and this place was attached. I've been there before but never had such awful service. Three items I ordered were not available and even though the barista (was she really?) asked if I wanted my muffin warmed up, it was handed to me fridge cold and when I reminded her I had asked for it warmed she asked me if I was SURE. Huh?

Name is misleading. I brought my lovely caribou, Gino, with me to grab a cup of joe. I was told that he would have to remain outside while I placed my order. Well, Gino has separation anxiety and is prone to fits of rage if I'm away for too long. I tried to explain this to the barista, but I was met with contempt and ignorance. All I'm saying is if the place is called "Carribou Coffee", one would assume they'd be equipped to handle a mildly depressed but wonderful animal of the same name. One star.