Domino's Pizza

They have horrible customer service, there online store is a joke, never get anything right. Your better spending money at Big John's. Pendleton Domino's is gross, worst pizza I've ever had and don't listen to order and kind do there own thing instead of ask, the places joke. Your better off spending somewhere else for better quality pizza

Very disappointed in the Pendleton Oregon dominos. Ordered online at 6pm, the tracker said order was being prepped at 608 pm and stayed that way for the next 40 min when my total delivery time was supposed to be 30-42 minutes. I called to check because who knows, maybe the tracker isn't functioning correctly? The gal answered and said that actually my order is going to be another hour. Naturally, I asked if the online system was broken or flawed because it stated 30-42 min in total. She then said she would get her manager even though I didn't ask, hmm makes me think dominos has this problem more often than not. Manager Brandy came on to tell me she has no answer in regards to what the estimated time said and all she could tell me is they are the only place open and they have 100+ orders on their screen. She asked if I wanted to cancel my order and my response was that I already paid online, including tip and rounding up for donation. She said I would get refunded in 2 or so business days. I asked her how that was acceptable and asked if she could put a rush on my order because I'm assuming only online orders are being thoroughly messed up. She said no and proceeded to tell me she was just going to go ahead and cancel my order. WHAT? I'm sorry but when did it become the establishments call and not the customer. Im baffled and disgusted at her lack of "managerial professionalism" I told her that was un acceptable and hung up. OK so that's that but then I never get ANY notification that my order has been canceled for another 20 minutes so again, I call back to confirm that she actually canceled it and she states that she said she was going to but did not because I hung up on her. What in the actual Frick? How does this person get to mess with my money like this and treat me as if she would do what she wants with my order and $ as if I didn't behave the way she wanted. NOPE. Now you best cancel it Miss Brandy because I am done with this place. What happened to customer service and accountability? It is non existent especially in the Pendleton Dominos. YUCK!