Steak 'n Shake

Visited on 1-8-22. I used the drive-through as I planned. It did not appear that the restaurant itself was open for inside dining. I only visit Peoria every couple of months and had a gift card saved on the app. (It was saved from before the big app update - I had to contact customer service to get the gift card reinstated as the app update deleted it). I ordered a Kit Kat shake. When I went to pay through the app, the scanner at the window was not working, so the manager gave me the shake for free. While looking at the app more closely, I discovered that the ability to pay through the app means you have to order on the app - I'm not sure if paying means scanning my phone or if it is done automatically through the app. You cannot currently order at the drive through and pay by scanning your phone. This was my first time trying to use the updated app, so I am uncertain if next time when I order through the app if my phone it will still need to be scanned. I would give the app a 4-star, however, the shake tasted of strawberries. I am not impressed at Steak 'n Shake as a chain. I once ordered a chocolate shake from another Steak 'n Shake and it had peanuts in it. Peanuts trigger headaches for me, so I was not happy. The manager of that store (on the east side of Peoria) when contacted, did nothing to correct the mistake.

First we had to wait about 5 min before our order was taken at drivethru so that was weird because noone else was there, it's probably like what the other reviews said, the employees were probably in there playing around. It was 32 dollars for 3 people each of us had a shake. I had a single burger it was very thin so few hours later I'm starving. I'm giving two stars since the employee was very nice but otherwise I would give zero if I could. The buns were cold and too much condiments on it so it was more like a condiment sandwich with a little hamburger on it that had been cooked way ahead of time since they only had one employee working. All the chairs were up on the tables so it looked like a ghost town. Oh yeah, my shake tasted good but it wasn't mixed up very well at all since they make one person do everything. Don't waste your time go somewhere else.... 1/31/22

They don’t even disearve one star they clam to allow pick up but they will not serve u unless u go threw drive three and if u don’t have a car it’s not possible to get anything there is one employee who is beyond rude they will alway mess up at least one thing on your order I work very close to this restaurant and it used to be my absolute favorite place to go but since they started renavating it’s terrible if you try calling no one will ever pick up I deff think they need a complete staff change in my opinion